The day before Thanksgiving, I decided to finally splurge on a bag I've been eyeing at Nordstrom- the Heroine 30 Alexander McQueen Black Croc-Embossed tote. When it arrived, it was gorgeous, perfectly packaged, and I was so excited. About a week later, Nordstrom released their 10 point promo, so I figured what's the harm in calling to see if they can apply it to my purchase. So I called, they said they couldn't, but that I could repurchase the item and return what I bought already. Because I was out and about anyways, I figured I'd go ahead and return the first purse I got so I could get that off of my to-do list (in hindsight, I really should have just taken it to the store and asked them to return then let me repurchase it). It turned out that the 10 point promo only applies when you use your Nordstrom Credit Card, which I didn't want to do. This was partly my fault for misreading the fine print for the promo. A few days later, my new bag arrived.... wrapped in a plastic bag, with no dust bag, and no official box- and to add a cherry on top, there were scuffs all over the hardware. This bag was clearly used and returned, and Nordstrom felt it was appropriate to send this item back out as a new item. I was livid. The bag then sold out, so I couldn't exchange it, and their customer service manager on the phone told me I could either return the bag or exchange it for something else. She didn't offer any sort of consolation or solution that I couldn't figure out myself. I asked her to explain why they found it appropriate to send out used and damaged merchandise- especially designer purchases, and she had no explanation, and simply blamed everything on the distributors. I gave up on the phone call because it was getting me nowhere, and found that later that night, the bag was back in stock, so I immediately purchased it, and found the mini version at Saks off Fifth. I figured I'd compare how both of the bags arrived, and make a decision on which to keep afterwards. The bag sold out again after I bought it, then showed up online again the next morning in stock again. Two days later, I get an email that my order can't be fulfilled because it is out of stock, and now I'm extremely nervous that the Saks off Fifth bag is going to come in this same, horrible condition, and without a dust bag or official box. I had a little bit of trouble returning the damaged bag because there was nothing at that point to authenticate the bag at all, and it was also damaged. I wanted to know if anyone has had this type of experience with Nordstrom before, and if Saks off Fifth is a legitimate place to purchase an Alexander McQueen bag from. I don't mean to come off as spoiled by any means, I just had a bad week to begin with, and on top of that this was my very first major luxury handbag purchase, and it's been nothing but a waste of time and honestly discouraging, especially since I love Nordstrom.
