I am so upset! I took my doggy Scraps to a new groomer today, and I was astounded at the way they treated her! I cried about it all the way home, I felt so bad for taking her. Heres the story: We just moved to a new area, and since I have not yet found the vet I plan to stick with, I took her to a place nearby called Superpetz to get her nails trimmed with their groomer. I called in advance to warn them that she is pretty timid, and not well socialized since she was a recent rescue. They assured me that they see all kinds, and that they would handle it with no change in price. So, I take her there, and, while she remains pressed against my leg, she welcomes the attention from the group of boys exclaiming "MOM! THIS is the kind of dog we want!". She seems ok for the time being, so we go up to the grooming area and wait. And wait. Finally, the grooming lady comes out, already carrying a set of clippers, and doesn't say a word as she leads Scraps to the next room. I follow her and try and help Scrappy stay calm as she starts clipping. Well, Scrappy gets scared when she hears the noise of the clippers and tries to move away from the woman, who YANKS HER BY THE COLLAR and YELLS IN HER FACE to sit back down. This only makes Scraps freak out even more. After that, she can't stay still because she is scared, so the woman takes her to a small chain that is attatched to the wall to help her hold still. I am already uncomfortable by this point, but I let her continue. Scrappy keeps trying to get free, so the lady SLAMS HER FOOT DOWN on the chain, jerking Scrappy's head with it. I tell her "You know what, I'm not comfortable with this, I don't think this is working." The woman just looks at me, unhooks Scrappy, and starts to lead her to a different room. As I try to follow, she tries to close the door before I go in and says "You can't come with us in here." I was absolutely furious by this point, so I shoved the door open and told her we were leaving NOW, and took Scrappy by the collar to leave. And this woman has the nerve to tell me as I'm walking away that I should "take that dog to a vet, cause she's poorly-behaved" and said that Scrappy tried to bite her (which never happened, as I was watching the entire time and Scrappy is far to gentle to bite someone). Did that lady really expect me to trust her to take my doggy somewhere where I couldn't see her?!? What exactly was she planning on doing that I couldn't watch?? I was absolutely appalled and angry. I feel so bad that I let that happen to my baby. She was so timid and shaky on the way home, it was awful! I felt so bad that I showered her with treats today. She seems to have forgotten about it as she's happily chomping away at her new bone right now. I'm going to write a letter to Superpetz.