Horrible experience and the rudest SA in Hermes Sloane Street London

#106
I have to say that I walked into H sloane Street one day when it was pouring with rain outside with my Ostrich Kelly, the SA you are speaking about rushed over and insisted he gave me a raincoat for the Kelly as I had left mine at home

So I have had a good experience here.
 
#107
Sorry for all the unpleassantness and poor sales assistance from Hermes.

I wonder if anyone from Hermes reads this and what they intend to do to correct this "attitude".

We are hooked and allow Hermes to get away with much too much!!
 
#108
LOL ... I can't believe this thread is still going going going. There's going to be good and bad experiences with Hermes. I've never had a bad experience before **knock on wood** but SAs can have their good and bad days too.
 
#109
I'm not surprised this thread has run and run...there are a lot of bad attitudes out there and not just at Hermes. There is an interesting side to this on another thread about a rule they have in Scandinavia - the Jante Law http://forum.purseblog.com/hermes/how-to-get-invited-469185-2.html#post11249216

Incidentally I was in Bond Street yesterday and the 2 women SAs on scarves were busy but didn't acknowledge me, just gave me a "look", but a male SA then attended to me and was a dream so I shall seek him out if I go again - at least he got the sale and didn't even have to work for it! Selfridges were Ok if a little indifferent and Harrods were 10/10, very helpful and friendly, nothing was too much trouble. I didn't dare go to Sloane St, not that I had time anyway :graucho:
 
#110
In London the other day plus baby buggy!! Harrods SA wonderful (and drooling over contents of buggy!) I received excellent service in Sloane street( no doubt aided by the silence from inside the buggy!) but they could not have been more helpful....and I came away happy with a new seasons scarf !!
 
#113
Hello Scarf Addict...I bought the Puzzle silk 90 in the neutral grey/sepia/cream colourway...I love all the brights but they don't love me unfortunately!!!! but what great designs coming in for A/W ...spoilt for choice!!
 
#115
vins said:
Would anybody be willing to give me a name of an SA i should try and 'win over' to get my birkin! been waiting for ages now and no joy!! i do purchase other items but from a different store everytime!! anyone know anyone in Harrods??
Click to expand...


Hermes Wall Street are a pleasure to deal with and have a stock room full of Berkin bags that they would love to sell.


Hermes Wall Street
Neighborhood: Financial District
15 Broad St
(between Exchange Pl & Nassau St)
New York, NY 10005
+1 (212) 785-3030
 
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