*argh*
I own a few Burberry items: toggle coat, moon boots, scarves and tote.
The new Burberry store opened at Yorkdale Mall (toronto) recently. I went in today to check it out.
I saw a cute peacoat on Burberry's website (approx for $600 and change US) It was cute and in black.
They had a similar one but in grey, an SA approached me and went to go get my size. I knew it was the coat I saw on the website and asked him where the black ones were. He told me they didn't make them in black. When I explained I saw it on the website he said the website isn't updated often (wthhh???) I didn't even bother arguing. I ended up going to Holts aftewards and bought a MBMJ coat.
On my way out of the Burberry store I saw a cute scarf. I don't know exactly what its called but its not the winter/wool ones... Its more like a pashmina. It's in the classic Burberry pattern. (It was $275 I believe).
I mentioned to the SA (a different one that was standing nearby) that I wanted it. She told me that they only had 2 left (both on display). I said give me the one that is less used. (Stupid me)
I SAW her inspecting it as she rang me out. (But I was on a work call).
All happy I walk out and return home to look at my beautiful scarf- and guess what? There is a HOLE in it... The threads are pulled and everything. Also, there is two more holes and a large indent and crease from the security tags. (Wthhhh?) How can they sell me that???? I know I agreed to the floor model but the SA inspected it! I tried calling the Burberry store 3 times- NO ANSWER! I'm fuming! $300+ for a scarf... And now I have to drive allll the way back there!
*argh*
Also, is that style THAT popular? How could they be sold out? That store is pretty new! (A few weeks old)? Can they send me the scarf to save me the trip? How good is Burberry customer service?
I own a few Burberry items: toggle coat, moon boots, scarves and tote.
The new Burberry store opened at Yorkdale Mall (toronto) recently. I went in today to check it out.
I saw a cute peacoat on Burberry's website (approx for $600 and change US) It was cute and in black.
They had a similar one but in grey, an SA approached me and went to go get my size. I knew it was the coat I saw on the website and asked him where the black ones were. He told me they didn't make them in black. When I explained I saw it on the website he said the website isn't updated often (wthhh???) I didn't even bother arguing. I ended up going to Holts aftewards and bought a MBMJ coat.
On my way out of the Burberry store I saw a cute scarf. I don't know exactly what its called but its not the winter/wool ones... Its more like a pashmina. It's in the classic Burberry pattern. (It was $275 I believe).
I mentioned to the SA (a different one that was standing nearby) that I wanted it. She told me that they only had 2 left (both on display). I said give me the one that is less used. (Stupid me)
I SAW her inspecting it as she rang me out. (But I was on a work call).
All happy I walk out and return home to look at my beautiful scarf- and guess what? There is a HOLE in it... The threads are pulled and everything. Also, there is two more holes and a large indent and crease from the security tags. (Wthhhh?) How can they sell me that???? I know I agreed to the floor model but the SA inspected it! I tried calling the Burberry store 3 times- NO ANSWER! I'm fuming! $300+ for a scarf... And now I have to drive allll the way back there!
*argh*
Also, is that style THAT popular? How could they be sold out? That store is pretty new! (A few weeks old)? Can they send me the scarf to save me the trip? How good is Burberry customer service?