yesterday was a tough night at work. it's kind of a long story, but bear with me: i was talking to a customer about a VERY expensive purchase on the phone. i was the only person working in the department because we're understaffed. a woman comes up and glares at me, obviously unhappy that i didn't immediately slam the phone down to wait on her. i put my phone customer on hold, apologize for the wait, and explain that i'm the only one there but ask her what i can do for her anyway. she tells me what she wants (a black side-by-side fridge in black on clearance), and i tell her that we don't have one on the floor but i'd be more than willing to do some research to see if i could find on for her after i get off the phone. i tell her that it'll probably be a frigidaire and that if she likes, she can go take a look at the frigidaires that we have on display while i finish up with my phone customer. she decides not to do this. instead, she just glares at me until i can get off the phone (the guy on the phone was VERY nice, elderly, and lives far away - it was totally reasonable for him to call and ask before he made the trip in.) in the meantime, while i'm on the phone, another couple comes up and i can tell that they know what they want - i see a paper in their hands and i see what's on it. i get off the phone, and in accordance with store policy, i apologize to both the previous woman and the new couple for the wait and i ask the new couple what brings them in. they tell me they just need me to show them where something is, so i turn to the previous woman and explain that her question is going to take some time and research for me to answer, and these folks just need me to show them where something is on another aisle, so i'll be back in a second. there was no way i was going to make the second couple wait half an hour to be shown where a floor model is. the woman expected me to put my previous customer on hold to find out what she wanted, so there was no reason for me to not do the same thing for the other couple, particularly when i knew they didn't need any real help. not only is it how she expected me to treat her, but it's also store policy. well, this was apparently not so obvious to her. even though i explained the situation and told her that i was only doing it so i could focus on what i needed to find for her (which was completely true), the woman is gone when i get back from the other aisle (it took, maybe, 10 seconds). i find her up at the front of the store, complaining to a manager that i'm a racist (i'm white, the couple was white, she was not). this made me SO angry. not only was i completely friendly and polite to this woman, who was rude from the beginning, but she had to go ahead and assume that i was discriminating against her just because i didn't hop to like she wanted and ignore everyone (including the customer that i was talking to before she even entereted my department) for her, even when i explained and apologized for being the only one there. so, y'all, please smile at an SA today for me. when there's more of you than there are of us, we try to do the best we can, and sometimes that includes helping people out of order when it's a really simple question versus one that will take a lot of work. just believe us, it's faster for everyone that way and helps EVERYONE get helped more effectively. if i had chosen to ignore the couple and start straight in on that woman's question, they would have just been standing there hurrying us along and i wouldn't have been able to be as helpful. i promise. we try our best.