I just bought the pebble zip pod backpack from the main dooney site for 140 after discount, but just noticed that the ilovedooney site has the same exact bag for about 110 after discount.
Would the bag from ilovedooney have something slightly wrong with it??? Also the backpack purse from the main dooney site finally arrived and the stitching was coming undone on the red interior canvas. Haven't even used it. Advice??
If your backpack has a stitching issue, best thing to do is return it. You could send it in for repair, but it's a brand new bag so your shouldn't have to do that. ILD has online return authorization forms/labels and the UPS label is generated. You can try to get a refund on the return cost because of the defect. You may or may not be successful. But you will get a refund on the new unused bag. If Dooney main site doesn't have an online return process, just follow their instructions from the invoice or site.
As for ILD vs Dooney site.... in my experience, the quality is the same. ILD tends to have older styles and colors. And sometimes ILD has styles that major department stores had ordered and ILD has the extras. People have reported just as many or few issues with handbags from both sites. The biggest issue I hear is returns.... someone getting a bag they think someone else opened and returned. Sometimes that may be true. Sometimes it's just a quality control inspection and repackaging.
In reality, these handbags are mass produced and the stock at Dooney and ILD is not individually
examined piece by piece by quality control. And what passes for acceptable quality is often in the
eye of the beholder. Some of us are more picky than others. And depending upon how big the discount
is, the more we need to be a little flexible, I think. My rule of thumb: If I were in the store and saw
the bag at that price is that condition, would I think it was worth buying? If not, I'll send it back.
If yes, then I can overlook something minor and cosmetic. I'll never accept a bag with zipper issues or
handle issues or external stitching issues.... these are functional problems, not cosmetic.