I decided to post this just in case to give a head's up to those of you who were planning to call HH any time after 1pm EST (or DST..who knows with HH) today or after.
I called HH CS at 1:15 this afternoon (I live in NYC just in case anyone doesn't know this) because I'm still dealing with a Paypal refund issue and I am tired of jumping through hoops to keeps tabs on my account ) when it comes to delays, cancellations, refunds, shipments, etc etc... you know the drill.
Although the website states that the hours to contact them are Monday through Friday, 9am-6pm, http://haydenharnett.com/?action=contact_us
when I called, I got a message and heard that the hours HH's 866 number will be answered are now Monday through Friday 9am-1pm. I spoke to Salina after 1pm earlier this week.
This must be something new. I know..I know..I'm implying something negative so I'll leave it at merely this.
I'm hoping this is temporary. That gives HH four hours a day to deal with CS issues or customers' questions. How is this going to effect customers who have questions about items or coupons or groupons or gift certificates..or who have other questions, especially during sales when some items are limited or samples...etc..?
Just wanted to give you all a head's up.
I wonder how you feel about this, amigas. I know how I feel...not really angry but a combination of being unhappy plus these and more.
Should we start an opinion poll?
Who knows. Maybe the "powers that be" who keep claiming that they don't read TPF and who stick their collective heads in the ground at the sight or sound of anything remotely critical will have no choice but to see our feedback without deleting it.
Thoughts?
I called HH CS at 1:15 this afternoon (I live in NYC just in case anyone doesn't know this) because I'm still dealing with a Paypal refund issue and I am tired of jumping through hoops to keeps tabs on my account ) when it comes to delays, cancellations, refunds, shipments, etc etc... you know the drill.
Although the website states that the hours to contact them are Monday through Friday, 9am-6pm, http://haydenharnett.com/?action=contact_us
when I called, I got a message and heard that the hours HH's 866 number will be answered are now Monday through Friday 9am-1pm. I spoke to Salina after 1pm earlier this week.
This must be something new. I know..I know..I'm implying something negative so I'll leave it at merely this.
I'm hoping this is temporary. That gives HH four hours a day to deal with CS issues or customers' questions. How is this going to effect customers who have questions about items or coupons or groupons or gift certificates..or who have other questions, especially during sales when some items are limited or samples...etc..?
Just wanted to give you all a head's up.
I wonder how you feel about this, amigas. I know how I feel...not really angry but a combination of being unhappy plus these and more.
Should we start an opinion poll?
Who knows. Maybe the "powers that be" who keep claiming that they don't read TPF and who stick their collective heads in the ground at the sight or sound of anything remotely critical will have no choice but to see our feedback without deleting it.
Thoughts?