HH Mercer Triple Compartment Question?

  1. I just received my Mercer Triple Compartment Satchel in Currant from the sale and I noticed it has a bunch of pinhole size scratches of marks on the bottom four sides of the bag. I think it's from the curved metal pieces on the bottom. The corners seem sharp and are poking little holes on the sides. Is this normal?
  2. If it is normal, then mine isn't. I don't have any marks on mine.
  3. Send it back ASAP!
  4. Def. not normal - the metal pieces should have smooth corners. HH customer service is realy good and should exchange it for you. Just keep in mind that they are still buried under all of our orders from the last sale thank IndiaInk for that!) so they might not be as quick as usual responding. Good luck - it is a great bag and I hope you get one in proper condition.
  5. Thanks for the info! I will definitely be contacting Salina today.