For those of you who were following my damaged blush Havana saga... HH finally called today. And they emailed. They're giving me one week to send the bag back to them (I have to pay shipping) and they're going to replace it with the exact same bag (which is funny, because they said they didn't have it). But anyway, they I just wanted to let you guys know that they did the right thing, even though the situation wasn't handled well initially. Thanks to everyone who gave me advice and kind words! You ladies rock!