If you're going to request a replacement hangtag from
Coach I
HIGHLY recommend emailing them instead of calling. I tried to get a replacement hangtag for one of my Legacy bags and called three times and each time they said they would send it but never did. I've heard of people calling and having the wrong tag sent to them. So after hearing on here about someone who emailed Coach through the website to request a replacement tag, I decided to try it to see if it might get better results. I was really pleased with the outcome! They responded to my email right away and I just had to email them back with the information (style number of bag, color, and hardware color) and my address. They said it would arrive in 1-2 weeks, and just yesterday I received my replacement in the mail and it was the right hangtag!
So if you don't get any results by calling, definitely email them! I used the form on this page to email them :
http://www.coach.com/cservice/Contact.aspx
and then they send you a response to your email address. I think sometimes information can get mixed up over the phone, so if you want to make sure you get the right hangtag, I would do it through email.