Hermes Store Credit Problem

[chainedancre]

My dear brother (completely new to Hermes and has no idea what a different world it is) went to my local store and bought a wallet as a gift to me.
He did not use my SA of course.

And right now I don’t know if he put it under my account. Assuming it isn’t under my account, if I wanted to return it for store credit, when I use the store credit in the future, does the purchase go under my account? And does my SA get the credit then?

 

[ladysarah]

did you get a gift receipt?

 

[WhiteBus]

What a shame that your main concern is about turning your brother's gift to you into a store credit.
The SA handling the sale using the store credit should get the credit for that sale.
Unless it happens to be your usual SA handling that sale, why should he or she have any right to get credit for it.

 

[chainedancre]

did you get a gift receipt?

Yes I did

 

[chainedancre]

What a shame that your main concern is about turning your brother's gift to you into a store credit.
The SA handling the sale using the store credit should get the credit for that sale.
Unless it happens to be your usual SA handling that sale, why should he or she have any right to get credit for it.

Actually, that was never my main concern. But ironically it sounds like it would be yours.

 

[CMilly]

If you return it with a gift receipt you should get the credit to use on something else. I’ve just purchased a few gifts and got gift receipts for them for this purpose.

 

[chainedancre]

Yes. But my brother wants to start his own profile, separate from mine. He understands that the color isn't for me and that I want to get store credit for it. If I used the credit with my SA, will my brother's SA not get the credit at all then - and therefore the wallet wont help his profile?

 

[3degree]

Once you return the gift and have credit on the account. The sale then goes towards your sa when you purchase with your sa using that credit

 

[3degree]

Yes. But my brother wants to start his own profile, separate from mine. He understands that the color isn't for me and that I want to get store credit for it. If I used the credit with my SA, will my brother's SA not get the credit at all then - and therefore the wallet wont help his profile?

Yes, thats a fair understanding

 

[chainedancre]

Yes, thats a fair understanding

Thank you so much for your help! Answers my question completely.

 

[maxroxxherhandbags]

Thank you so much for your help! Answers my question completely.

If you want to help your brother build his store profile why dont you ask him to do the exchange on your behalf but tell him exactly what you want?
That way its a win-win

 

[chainedancre]

If you want to help your brother build his store profile why dont you ask him to do the exchange on your behalf but tell him exactly what you want?
That way its a win-win

Yep, that’s why I was asking how it works. I didn’t want to bother him if I didn’t need to. Now I know how to proceed. Thanks!