Hermes Store Credit Problem

chainedancre

Member
Nov 20, 2019
41
223
My dear brother (completely new to Hermes and has no idea what a different world it is) went to my local store and bought a wallet as a gift to me.
He did not use my SA of course.

And right now I don’t know if he put it under my account. Assuming it isn’t under my account, if I wanted to return it for store credit, when I use the store credit in the future, does the purchase go under my account? And does my SA get the credit then?
 

WhiteBus

Member
Nov 23, 2020
381
1,331
What a shame that your main concern is about turning your brother's gift to you into a store credit.
The SA handling the sale using the store credit should get the credit for that sale.
Unless it happens to be your usual SA handling that sale, why should he or she have any right to get credit for it.
 

chainedancre

Member
Nov 20, 2019
41
223
What a shame that your main concern is about turning your brother's gift to you into a store credit.
The SA handling the sale using the store credit should get the credit for that sale.
Unless it happens to be your usual SA handling that sale, why should he or she have any right to get credit for it.
Actually, that was never my main concern. But ironically it sounds like it would be yours.
 

CMilly

Member
Mar 31, 2019
853
2,367
If you return it with a gift receipt you should get the credit to use on something else. I’ve just purchased a few gifts and got gift receipts for them for this purpose.
 

chainedancre

Member
Nov 20, 2019
41
223
Yes. But my brother wants to start his own profile, separate from mine. He understands that the color isn't for me and that I want to get store credit for it. If I used the credit with my SA, will my brother's SA not get the credit at all then - and therefore the wallet wont help his profile?
 

3degree

3degree
O.G.
May 15, 2007
680
165
Canada
Once you return the gift and have credit on the account. The sale then goes towards your sa when you purchase with your sa using that credit
 

3degree

3degree
O.G.
May 15, 2007
680
165
Canada
Yes. But my brother wants to start his own profile, separate from mine. He understands that the color isn't for me and that I want to get store credit for it. If I used the credit with my SA, will my brother's SA not get the credit at all then - and therefore the wallet wont help his profile?
Yes, thats a fair understanding
 

chainedancre

Member
Nov 20, 2019
41
223
If you want to help your brother build his store profile why dont you ask him to do the exchange on your behalf but tell him exactly what you want?
That way its a win-win
Yep, that’s why I was asking how it works. I didn’t want to bother him if I didn’t need to. Now I know how to proceed. Thanks!