Hermes Special Bag Orders

acrowcounted

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Feb 10, 2007
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Since this thread is now huge and the internal links to frequently asked questions no longer work, here is a brief FAQ for newcomers to the Hermes Special Order process.

What are the current choices for "a la carte" Special Order bags?
Current selection definitions (bag types, sizes, combos) Sept 4, 2021
Current color charts Page 1182 Post 17,729 Sept 13, 2021

What is an Hermes Special Order?
Each year Hermes gives select clients the opportunity to customize a classic bag in a made-to-order a la carte process. This thread is only for bag A La Carte orders (please use the separate threads for watch SOs and shoe SOs). "A la carte", "SO" (special order), and "HSS" (horse shoe stamp) are used interchangeably on this forum.

When is the Special Order season?
Currently, there is one SO season each year, opening around the end of August and closing in June. (FSH seems to be the exception with year round SO offerings.) New SO menus are typically leaked in August and remain constant until the following August. Individual stores have complete discretion on when, within this window, they offer SO appointments to their clients.

Which specs can I customize?
Hermes defines which specs can be customized and these specs can change each SO season. Generally these specs include: leather type, leather color, and hardware color. At your SO appointment, your SA will present you will the limited menu of choices including bag types and sizes (Birkin 25, Kelly 28, etc), pre-set combination designs (line, verso, multico, etc), leather choices, leather colors, hardwares, and a map for which options can be selected for which bag type and size. Not all leathers and hardwares are allowed for all bag types and sizes.

Can I make physical changes to a bag definition during SO?
Sometimes clients would like to change a physical aspect of a bag, like increase the handle drop or add a pocket or a strap. Unfortunately, Hermes does not allow any type of alteration to the bag definition during SO. For extensive changes like these, a client would need to pursue a “Horizon order” which can be read about here.

How long will my SO take?
There is no way to predict how long a SO will take from placing the order to receipt of the finished product. Most orders seems to take six months to a year, however it isn’t uncommon for bags to arrive earlier or much later than that estimate.

Can my SA give me status my existing SO?
Unfortunately, the info that can be seen by SAs at the local store is very limited. They can generally see if the order is still outstanding (ie hasn’t been cancelled) but do not get status updates beyond that. Some stores will update clients when they get notice that a bag has been shipped from Paris but other stores wait until the bag is physically in store before alerting the client.

Do I need to place a deposit for SO?
In most regions of the world, a deposit is not required for SOs. However, some Asian and Middle Eastern locations do seem to request at least a partial deposit. Deposits may also be required in other regions if the SO selections are very personalized (ie if you have your personal initials hot stamped onto the bag) such that selling the bag to a different client, if the original client declines the bag, would be difficult.

Do I receive confirmation of my SO after placing my order?
In most regions of the world, the client gives their specifications to their SA and that is the last they hear about it until the bag arrives. FSH seems to be an exception to this and sends the client a confirmation email within a few weeks of placing the order.

Is there a premium for a SO bag?
No, there is no premium price for SO bags. Their price is the same as any other standard stock bag of the same specifications at the time of delivery.

Is my SO a quota bag?
SO bags are generally counted toward a client’s two-bags-per-year limit at the time that the bag is received and paid for. If a client has already maxed out their quota bag allocation for the year, some stores will allow an exception to purchase your SO as a third bag for the year while other stores will require the customer to wait until a new calendar year before receiving the bag. These policies are subject to be changed per store at their convenience so it is always wise to check with your specific SA.

Where can I get ideas for my SO bag?
This thread shows unique combination bags. Please consider posting your bag there once it arrives!

Where can I see historical SO menus?
2022 on post 17,729 page 1182 Sept 13, 2021
2021 on post 15,439 page 1030 Aug 16, 2020
2020 on post 13,222 page 882 Aug 8, 2019
2019 on post 10,472 page 699 Sept 10, 2018
2018 on post 7,687 page 513 Sept 15, 2017
2017 on post 4,749 page 317 Sept 26, 2016
 
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heifer

Member
Oct 30, 2014
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Confirmed with H store :sad: they really ran out of bleu brume but I was told they will be sending out colour replacement choices soon for us to choose…. This is so sad i was so looking forward to bleu brume
:sad::sad::sad:

I'm really sorry this happened to you too, I was also really looking forward to my Blue Brume.
Let's hope next seasons SO colors will be as good as this year's ones.

I was offered a little something to cheer me up, so I'm content for the moment - it's not a replacement but definitely a little something I did not expect.. so I'm grateful for that. :heart::heart:
 

carrie8

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Jul 5, 2006
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:sad::sad::sad:

I'm really sorry this happened to you too, I was also really looking forward to my Blue Brume.
Let's hope next seasons SO colors will be as good as this year's ones.

I was offered a little something to cheer me up, so I'm content for the moment - it's not a replacement but definitely a little something I did not expect.. so I'm grateful for that. :heart::heart:
Oh, do tell:P
Don't leave us hanging:biggrin:
 
Nov 6, 2017
513
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Confirmed with H store :sad: they really ran out of bleu brume but I was told they will be sending out colour replacement choices soon for us to choose…. This is so sad i was so looking forward to bleu brume
Oh gosh. While I do sympathise (honestly talking about playing with your feelings) I think this means we may have the new SO colour offers soon!!
 
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Heatherjane

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Feb 19, 2016
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Hi all- sorry for the basic question- but when you do a two color exterior bag, must the second color of the sangles and handle come from the short list of linings colors? And does that mean the linings colors come in all the leather types then as they will be used on the exterior of the bag for 2 color exterior bags?

Thanks! ☺️
 

acrowcounted

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O.G.
Feb 10, 2007
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Hi all- sorry for the basic question- but when you do a two color exterior bag, must the second color of the sangles and handle come from the short list of linings colors? And does that mean the linings colors come in all the leather types then as they will be used on the exterior of the bag for 2 color exterior bags?

Thanks! ☺️
If you do a multico bag, both colors are selected from the exteriors list. You do not use the interiors list at all. You must select two colors from the same leather type on the exterior list and then select which one is color 1 for the front and back and which is color 2 for the sides and accents.
 
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acrowcounted

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I was offered my first SO!!! Does anyone have any experiences with Kelly retourne in Epsom leather, or has is there a thread discussing this combination? I prefer the Epsom colors this year, but I'm wondering if the stiffness of Epsom will defeat the purpose of the retourne construction.
Kelly Retourne is no longer available in Epsom leather for SO.
Edited to add- I also believe that the SO season is over and your SA was giving you a heads up that you will be able to submit one in the fall? If so, we do not yet know the upcoming SO menu and you may find a color you like in the leather selections applicable to a kelly Retourne bag. We likely won’t know for a few weeks yet.
 
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Tartin Tale

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Feb 11, 2014
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It’s august 1!! Probably too early but Does Anyone know the new a la carte colour chart?
I was offered my first SO!!! Does anyone have any experiences with Kelly retourne in Epsom leather, or has is there a thread discussing this combination? I prefer the Epsom colors this year, but I'm wondering if the stiffness of Epsom will defeat the purpose of the retourne construction.

Can u share the ala carte colour chart pls?
 

holly_g

Member
Aug 1, 2022
5
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Kelly Retourne is no longer available in Epsom leather for SO.
Edited to add- I also believe that the SO season is over and your SA was giving you a heads up that you will be able to submit one in the fall? If so, we do not yet know the upcoming SO menu and you may find a color you like in the leather selections applicable to a kelly Retourne bag. We likely won’t know for a few weeks yet.
Thanks for clarifying on the leathers!

Huh, I'm relatively new to Hermès and was unaware that there were specific SO seasons. I was told that my request had to be submitted this month though - maybe they had one SO left over?
It’s august 1!! Probably too early but Does Anyone know the new a la carte colour chart?


Can u share the ala carte colour chart pls?
My SA sent me palettes that look just like the ones posted on this thread before, titled "À La Carte Colorama 2022," so if they change every year mine might still be in the previous one?
 
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acrowcounted

Uh oh...
O.G.
Feb 10, 2007
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Thanks for clarifying on the leathers!

Huh, I'm relatively new to Hermès and was unaware that there were specific SO seasons. I was told that my request had to be submitted this month though - maybe they had one SO left over?

My SA sent me palettes that look just like the ones posted on this thread before, titled "À La Carte Colorama 2022," so if they change every year mine might still be in the previous one?
Interesting. Yes, it sounds like you’ll be one of the last for the current season. Usually they close it out in June and new one starts end of august/September. Unless you happen to be in Paris where it’s year round.
 

CIT1976

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Aug 6, 2018
21
240
Confirmed with H store :sad: they really ran out of bleu brume but I was told they will be sending out colour replacement choices soon for us to choose…. This is so sad i was so looking forward to bleu brume
It’s august 1!! Probably too early but Does Anyone know the new a la carte colour chart?


Can u share the ala carte colour chart pls?
Waiting to see the new a la carte too!!!
 
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