Hi, did you get your bracelet back after repair? I just purchased a bracelet from a Japanese seller which has a broken clasp (late night drinking and bidding - don’t judge, lol) I’m wondering if I can take it to H for repair?I just dropped off an old (2011) Tohu Bohu enamel bracelet because the palladium ring on one side popped off. Apparently this is a common problem among old enamels made in Austria, so the repair is gratis. I was quoted three months, but I can update when it actually comes back.
I got an email informing me that my bracelet came back on March 6. I was planning to pick it up this weekend, actually.Hi, did you get your bracelet back after repair? I just purchased a bracelet from a Japanese seller which has a broken clasp (late night drinking and bidding - don’t judge, lol) I’m wondering if I can take it to H for repair?
Sounds like their estimate was pretty accurate. Please could you update how it turns out? I’d love to know what I can maybe expect. I’m very new to Hermes, haven’t been to a proper store as yet and this is my first H purchase. I’ve briefly visited one within a department store and looked at slg’s very briefly in Dubai airport in December. It was 2am and I couldn’t think straight much less shopI got an email informing me that my bracelet came back on March 6. I was planning to pick it up this weekend, actually.
Hi everyone, I couldn‘t find the info but I have a B30 from my mother and she doesn’t have the receipt - it’s about 10 years old. Could I take it into Bond Street store in London to have a spa? Or I can also take it to Paris? Any advice would be helpful
Thank you - very sure about it’s authenticity so happy to take it in. Would be great to hear from anyone who has done this in the New Bond Street store in London? Do I need to make an appt for example?You don’t need the receipt to take an item in for servicing. Just be 1000% it’s authentic or H reserves the right to destroy fake goods.
I took a bag in just over a week ago and no, no appointment necessary. Just let them know what you are there for and as soon as someone is available they will help you. It may help to go when it is a little quieter though.Thank you - very sure about it’s authenticity so happy to take it in. Would be great to hear from anyone who has done this in the New Bond Street store in London? Do I need to make an appt for example?
Has anyone had their bag lost in transit after Hermes sent it to France? If so, what was your recourse? Does anyone know their policy?
Yes, Hermes sent my bag to France and they called me to inform me that the bag was lost in transit.Is this something that has happened to you?
Yes, Hermes sent my bag to France and they called me to inform me that the bag was lost in transit.
No options have been provided as of yet. They are claiming this has never happened before and they don't know what to do. I am wondering if anyone else has had this happen.What options did they provide for you when they informed you that the bag was lost? Surely this is on their hands and Hermes needs to make it right... Are they just expecting you to wait for the bag to be found by the carrier??