Hermès holds European prices as profits rise

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MSimis

O.G.
May 2, 2007
85
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Hermès said it had no plans to harmonise prices across regions this year, rejecting a strategy taken by several leading luxury brands in recent months.


Axel Dumas, chief executive of the Paris-based luxury goods producer, said raising prices in Europe would risk affecting domestic sales.


“We have a very strong French and European customer base,” he told analysts on Wednesday. “If we significantly increased our prices at this juncture, that would mean giving up on local customers and that is something we do not want to do.”


His comments came as the family-controlled group reported a 7 per cent rise in 2014 operating profit to €1.3bn, in line with analysts’ expectations — though operating margins fell slightly to 31.5 per cent from 32.4 per cent in 2013.


Hermès said it would pay an exceptional dividend of €5 per share — as well as an ordinary dividend of €2.95 per share. The group said it expected sales this year to grow 8 per cent in constant-currency terms.


Mr Dumas, who became sole chief executive last year, said Hermès “would stay the course” on prices even as some other luxury goods producers had opted to rebalance the widening price differential between China and Europe.


The euro’s weakness against the renminbi has stretched traditional price differentials between Europe and China, encouraging Chinese middlemen to buy goods abroad and sell them more cheaply back home — a practice that many brands claim damages their image and encourages fakes.


This month, Chanel became the latest big-name luxury brand to announce it was slashing prices in Asia while raising them in Europe to combat a grey market that had exploded, thanks in large part to the recent fall in the euro.


“Hermès wants to stay authentic and wants French consumers to continue to buy the brand,” Luca Solca, luxury analyst at Exane BNP Paribas, said on Wednesday. “Hence the choice not to jack up European prices massively [like] Chanel, which is becoming de facto a Chinese brand.”


Hermès, which makes high-end leather goods such as the Birkin and Kelly bags, has withstood a slowdown in the luxury market better than its competitors, many of which have suffered from a crackdown by the Chinese government on gift-giving by officials.
It said sales last year in Asia excluding Japan grew 13 per cent, adding it expected “to see long-term momentum” in that market. It also said online sales were growing at double-digit pace.


Mr Dumas said the group would be making large-scale investments this year in IT and that it would also develop a new website. “Like it or not, this is what customers want,” he said. “This is where things are headed.”



© The Financial Times Ltd 2015 FT and 'Financial Times' are trademarks of The Financial Times Ltd.
 
Thanks for posting this, I had heard that an increase was on the table for Europe, but they must have ruled it out. I totally disagree with the theory that H customers want an expanded website. As far as I am concerned, the only thing good about the webstore is the ability to view products and return for refund.
At this price point, I want to build relationships with knowledgable sales staff, not binge shop like it's jcrew. I think H is making a mistake with expanding the webstore. They have already ruined some items like the CDC by having too many available. Their strongest selling point is exclusivity.
 
I'm happy for a better website! I find the website, esp the scarf store, difficult to navigate and often very frustrating. I also prefer to purchase in store but I visit the website to do research on silks and other accessories. For me, the website often inspires in-store purchases that I probably wouldn't have otherwise purchased.
 
I'm happy for a better website! I find the website, esp the scarf store, difficult to navigate and often very frustrating. I also prefer to purchase in store but I visit the website to do research on silks and other accessories. For me, the website often inspires in-store purchases that I probably wouldn't have otherwise purchased.

I agree on all points, MASEML! Let's keep our fingers crossed for a better functioning website! :smile1:
 
“Hence the choice not to jack up European prices massively [like] Chanel, which is becoming de facto a Chinese brand.”

That is a strong comment~
Like it or not, the fact Hermes has its own vision and is willing to go against pressure to keep true to its self and its own image of itself is refreshing. They are a French company and they will remain loyal to their local/French/European customer base. Well done, Hermes.
 
:tup:
“Hence the choice not to jack up European prices massively [like] Chanel, which is becoming de facto a Chinese brand.”

That is a strong comment~
Like it or not, the fact Hermes has its own vision and is willing to go against pressure to keep true to its self and its own image of itself is refreshing. They are a French company and they will remain loyal to their local/French/European customer base. Well done, Hermes.
 
Relieved to hear that. In the end all their costs of production are in EUR, so the questions is not about raising European prices but rather reducing elsewhere - which would be unheard of for any luxury brand, I guess. European shops will be even more of a magnet for non-Europeans, which would mean it would be more difficult to find anything. The article talks about Chinese middlemen who resell - well they are regular customers in the boutiques I shop in.

I like shopping in the boutique (there is nothing like this experience) and only if something is impossible to get otherwise I shop online. Better website could be a good tool though to do research before heading to the boutique!
 
Relieved to hear that. In the end all their costs of production are in EUR, so the questions is not about raising European prices but rather reducing elsewhere - which would be unheard of for any luxury brand, I guess. European shops will be even more of a magnet for non-Europeans, which would mean it would be more difficult to find anything. The article talks about Chinese middlemen who resell - well they are regular customers in the boutiques I shop in.

I like shopping in the boutique (there is nothing like this experience) and only if something is impossible to get otherwise I shop online. Better website could be a good tool though to do research before heading to the boutique!

This!
 
“Hermès wants to stay authentic and wants French consumers to continue to buy the brand,” Luca Solca, luxury analyst at Exane BNP Paribas, said on Wednesday. “Hence the choice not to jack up European prices massively [like] Chanel, which is becoming de facto a Chinese brand.”


/QUOTE]


Ouch!
 
I'm happy for a better website! I find the website, esp the scarf store, difficult to navigate and often very frustrating. I also prefer to purchase in store but I visit the website to do research on silks and other accessories. For me, the website often inspires in-store purchases that I probably wouldn't have otherwise purchased.

I agree on all points, MASEML! Let's keep our fingers crossed for a better functioning website! :smile1:

totally agree re website. finally they are doing something about their horrendous website! even though i have access to stores, i buy online too..improving the website will help increase sales for those who don't have direct access to stores too..
 
If Hermes could raise prices in Europe they would. This is not some position they are taking on principle, or out of loyalty to the French people, regardless of what some analyst at BNP says.
Just read what Axel Dumas said: if Hermes raised prices in Europe, they would lose sales. They see their future growth beyond Europe, which is why they are focusing on expanding their website.

As for the website, I'm all for an improved experience, but I think Hermes needs to be careful with expanded offerings. Look how long the Plume handbags have been sitting on the website, these don't belong on the webstore. CDCs are too available these days, the more frequently they appear, the longer they sit.
It has also been hinted that H intends to favor web selling over phone sales. I have already complained to corporate about this. It's a horrible idea on two levels: it cheats boutique employees out of a store bonus, and it cheats the customer out of a personal relationship with a Sales Associate. At this price point, I want a shopping experience with an SA who is knowledgable about the product and knows my tastes and interests. A person who can help find a special gift or share in my excitement when a wish list item arrives. The fact that Hermes wants to move towards a generic web shopping experience is very disappointing. I only use the webstore to look at items I am interested in and then return. If H allowed returns for refund at their boutiques, I wouldn't use the webstore at all.
I lose the shipping costs, and they take forever to refund, but I prefer to shop via phone with a real person, so the webstore is review-only for me.
 
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