Hermes bologna italy

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yvon1975

Member
Jul 4, 2007
10
0
#1
Dear all, take a look my story in bologna boutique.

In last year early of august, I have put my name on the waiting list for 2 birkin bag(one is red color size 30,swift leather with gold finishing, the other is gold color, size 35 in togo with gold finishing),in the bologna boutique. Also I have made order base the leather sample book that a lady showed me in boutique.

Then 2 month ago, I went there to ask the SA in bologna boutique how’s going on ? a guy had looking for my name for about 10 mins, then he said “I am sorry, I cant find your name on the waiting list, did you make an waiting list? Or an order? In bologna, some clients pay some deposit first, then they have priority to get the order early.” Base on what I know, I have never heard that HERMES boutique take the deposit before the purchasing, due to the waiting is taking longer time, the SRP could be changed.
Is that right?
Then he said, maybe you can leave you number, when the other SA comes back, he will ask her who was put my name on the waiting list. Then she will call me again. I waited for 2 month without any response from the bologna boutique.

Today, I ask my staff who is italian to made phone call to the shop and asked again, this time one guy got the call, after checking his computer, he said that France HQ office cancelled the order, because the 2 bags that I have ordered is no longer on the price list. I think such of excuse is very unprofessional, and he maybe thinks we don’t know anything about HERMES.

 
#3
Don't torture yourself with questions, they did not take your order that's all.
Very unfriendly store IMHO.

Try another store, I am sure you will be more successful !
 
#5
I have a feeling that Hermes might think you are buying the bags to sell on... and cancelled your order and placed you on blacklist. This is quite common if you order from a boutique outside your normal country of residence and appear to have bought/ordered many bags - which in this case you ordered 2 birkins and you do not appear to be known to the store.

Or, the Hermes in Bologna simply transferred your bags to a VIP and not bothered telling you as you are not considered a regular customer to them - (becuase if you are a regular customer, they would know you by name and not have to check their system). Its easy to input into their system - "Tell customer order cancelled by Paris".

But good luck in florence/milan though.
 
#6
yvon1975 said:
Base on what I know, I have never heard that HERMES boutique take the deposit before the purchasing, due to the waiting is taking longer time, the SRP could be changed.
Click to expand...

I remember reading somewhere (is it Alan?) who had to pay a deposit when he ordered his blue birkin, but it was an SO. So its not a new process.
 
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