I purchased a Hermes Bolide, from Jean, at The Luxury Portal.com, a.k.a. *****************.com, a.k.a. www.******************.com. I am disappointed with the bag, and I have doubts as to the bags authenticity. I thought others might want to read about my experience before they purchase from The Luxury Portal. Before I purchased the Bolide, I Googled The Luxury Portal, a.k.a. *****************.com, a.k.a. www.******************.com and I found positive reviews on TPF. My experience with the Bolide from The Luxury Portal was definitely not positive.
Jean described the bag as pristine, and only carried twice. In actuality, the bag has several small scratches on the front and on the inside, as well as pressmarks on the inside. The real issue however, is the bizarre smudge spot on the back of the bag. It looks as if the dye was rubbed off. The tissue paper inside the box has red dye marks, the box has red dye marks, and the bag smells funny. It does not smell like leather, it smells rancid. The bag did not come with the ribbon, as advertised. When I contacted Jean regarding the ribbon, she ignored my email. The fact that she ignored my email regarding the ribbon only made me more uncomfortable with the bag and its authenticity. I have not even used the bag, because I am not sure that it is authentic, and I will not carry a fake bag.
When I first received the bag and noticed the discoloration spot, I thought I would take it to Hermes for cleaning and reconditioning (although I should not have to do that with a bag that was advertised as pristine and only carried twice). I noticed the smell right away, but I did not begin to doubt the bags authenticity until several days later, when I took the bag out of the box and noticed the staining on the tissue paper, and the missing ribbon. At this point, I am very doubtful as to the bags authenticity, so much so, that I do not even want to take the bag to Hermes, and listen to them tell me that bag is fake.
The day that I received the bag, Jean emailed me to find out if the bag arrived safely. I responded and told her that the bag did arrive safely, but had several scratches as well as staining. Jean offered a refund, but I was so excited about the bag on the day that I received it; I just figured I would take the bag to Hermes for cleaning. Later, when I noticed the missing ribbon and the staining of the dye on the tissue paper, I began to doubt the bags authenticity.
On March 28, 2010, 25 days after I received the bag, I was definitely doubtful of the authenticity of the bag. I was also disappointed that a bag, which was advertised as pristine is need of reconditioning at Hermes. When I contacted Jean, she said that she and the former owner both concur that the bag was 99.9% new (as if her word is supposed to convince me), and with regard to the discoloration on the back of the bag, Jean suggested that I take the bag to Hermes. Jeans email was insulting to say the least. She advertised the bag as pristine, with nothing to report, and now she has the gall to suggest that I take the bag to Hermes for a craftsman assessment, which we all know is not possible without dropping the bag off for a spa treatment.
I am copying Jean on this post, so that in fairness, she will have the opportunity to respond. The bag that I purchased for $3500.00 from The Luxury Portal.com, a.k.a. *****************.com, a.k.a. www.******************.com was not as advertised (to say the least) and Jean should have accepted the return of the bag on March 28, 2010 for that reason alone. To be completely blunt, I strongly doubt the authenticity of the bag, and whether or not Jean was aware of the bags authenticity when she sold the bag, she should accept the return of the bag and correct her mistake.
I relied on Jeans description of the bag, her authenticity guarantee, and her positive reviews on TPF. That reliance turned out to be a bad decision, based upon the fact that the bags description was inaccurate and Jeans authenticity guarantee does not seem to be worth much more than the font and the html, in which it was written.
Below is the original advertisement for the bag, as well as pics of he stained tissue paper, box, and smudge spot on the bag.
http://www.******************.com/item_426/Hermes-37cm-Bolide.htm
Jean described the bag as pristine, and only carried twice. In actuality, the bag has several small scratches on the front and on the inside, as well as pressmarks on the inside. The real issue however, is the bizarre smudge spot on the back of the bag. It looks as if the dye was rubbed off. The tissue paper inside the box has red dye marks, the box has red dye marks, and the bag smells funny. It does not smell like leather, it smells rancid. The bag did not come with the ribbon, as advertised. When I contacted Jean regarding the ribbon, she ignored my email. The fact that she ignored my email regarding the ribbon only made me more uncomfortable with the bag and its authenticity. I have not even used the bag, because I am not sure that it is authentic, and I will not carry a fake bag.
When I first received the bag and noticed the discoloration spot, I thought I would take it to Hermes for cleaning and reconditioning (although I should not have to do that with a bag that was advertised as pristine and only carried twice). I noticed the smell right away, but I did not begin to doubt the bags authenticity until several days later, when I took the bag out of the box and noticed the staining on the tissue paper, and the missing ribbon. At this point, I am very doubtful as to the bags authenticity, so much so, that I do not even want to take the bag to Hermes, and listen to them tell me that bag is fake.
The day that I received the bag, Jean emailed me to find out if the bag arrived safely. I responded and told her that the bag did arrive safely, but had several scratches as well as staining. Jean offered a refund, but I was so excited about the bag on the day that I received it; I just figured I would take the bag to Hermes for cleaning. Later, when I noticed the missing ribbon and the staining of the dye on the tissue paper, I began to doubt the bags authenticity.
On March 28, 2010, 25 days after I received the bag, I was definitely doubtful of the authenticity of the bag. I was also disappointed that a bag, which was advertised as pristine is need of reconditioning at Hermes. When I contacted Jean, she said that she and the former owner both concur that the bag was 99.9% new (as if her word is supposed to convince me), and with regard to the discoloration on the back of the bag, Jean suggested that I take the bag to Hermes. Jeans email was insulting to say the least. She advertised the bag as pristine, with nothing to report, and now she has the gall to suggest that I take the bag to Hermes for a craftsman assessment, which we all know is not possible without dropping the bag off for a spa treatment.
I am copying Jean on this post, so that in fairness, she will have the opportunity to respond. The bag that I purchased for $3500.00 from The Luxury Portal.com, a.k.a. *****************.com, a.k.a. www.******************.com was not as advertised (to say the least) and Jean should have accepted the return of the bag on March 28, 2010 for that reason alone. To be completely blunt, I strongly doubt the authenticity of the bag, and whether or not Jean was aware of the bags authenticity when she sold the bag, she should accept the return of the bag and correct her mistake.
I relied on Jeans description of the bag, her authenticity guarantee, and her positive reviews on TPF. That reliance turned out to be a bad decision, based upon the fact that the bags description was inaccurate and Jeans authenticity guarantee does not seem to be worth much more than the font and the html, in which it was written.
Below is the original advertisement for the bag, as well as pics of he stained tissue paper, box, and smudge spot on the bag.
http://www.******************.com/item_426/Hermes-37cm-Bolide.htm