Chris B. has joined this session!
17:59:37 System
Connected with Chris B.
17:59:37 Chris B.
Hello, thank you for waiting and welcome to eBay Live Chat! My name is Chris.
If you're a registered member, may I please start by having you confirm your User ID and first name?
17:59:45 katie****
Katie
17:59:53 katie****
lol, anyway, my mum has a problem
18:00:09
katie****
she noticed on her credit card statement *Card payment to EBAY.CO.UK/CC on 25_May*
18:00:17 katie****
But!! She doesn't have an ebay account
18:00:22 katie****
and wants to know who it is using her card
18:00:32 katie****
I can give you her details if you like
18:00:53 Chris B.
So to clarify, she does not have an ebay account at all?
18:01:17 katie****
She doesn't, but she thinks she might have given it to one of my siblings
18:01:38 katie****
I tried to find an ebay phone number, but couldnt, so this is the only other method I could think of
18:02:33 Chris B.
Ok, well Im not able to look up accounts by a credit card number. Assuming it was a charge from ebay, what would probably be best is to contact her credit card company. They should be able to track where the charge came from and just block any further charges from there.
18:03:34 katie****
do you have a phone number?
18:03:37 katie****
my mum wants to ring up
18:03:52 katie****
UK one
18:03:58 Chris B.
At the moment ebay only offers Live chat and email support.
18:04:58 Chris B.
If she believes someone is using her card information, then it would be best to contact the card company and put a block on where the charges are coming from.
18:05:07 katie****
yeah
18:05:11 katie****
but she wants to know who it is
18:05:19 katie****
so there's no way to find out?
18:05:20 katie****
??
18:07:10 Chris B.
We're not able to look up credit card information, and the only method we have to lookup accounts is by a user Id or email address.
So basically there is no way to look that up, however even if we could. We're not able to discuss other account information with people who are not the account owner.
18:07:33 katie****
so
18:07:44 katie****
even if you could, you wouldnt tell us who is ILLEGALLY using my mums card?
18:09:40 Chris B.
That's correct.
I suggest she gets the card company to block the charges, and she should be ok after that.