HELP! Zac Posen Aurora bag (hardware fell off and it's now lost!)

brigadeiro

O.G.
Apr 20, 2007
1,210
4
I'm SO upset! :crybaby: I've only had this bag for 3 months! I bought it on ebay (from a power seller), and everything was fine, until one day I realized the top part of the bag
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was missing (must've fallen off and I didn't even realize) :cry: It's the golden 'plaque' part, with Zac Posen inscribed.

Now it means I can't even close the bag! Any suggestions on how I get another part?

Thanks in advance! :heart:
 

brigadeiro

O.G.
Apr 20, 2007
1,210
4
They removed the contact details from the website! But I searched through my 'sent' emails, and re-sent my email to the supposed 'accessories' contact person. Alas, no replies at all! I'm lost now, haven't used the bag since last year!!!
 
Oct 2, 2006
15
0
I bought the Aurora Bag from Nordstrom's and after first use, same thing happened. Opening my bag the top and ring literally flew across the room. I went through Nordstroms to repair, but they deal with The Fixery at 80 Mott Avenue, Inwood, NY 11096 USA Or 1-800-2-FIXERY. They do not do the work themselves, but they work with the gentleman who repaired my bag. He did a fabulous job. All parts intact and like new. Only complaint was that he had to replace the "entire" frame (it's built that way) and in removing and replacing you could tell he really had a time fitting it. But it's not visible to the naked eye. I just happen to be a perfectionistic freak! Very happy with outcome though. I see your post was a while ago, maybe you've already had it repaired, if not try them.
 

brigadeiro

O.G.
Apr 20, 2007
1,210
4
Thanks couturebaglady! Sadly, I'm actually missing the plaque that goes on the top with 'Zac Posen' inscribed oni t! :cry: I didn't realise it had fallen off until the next day, and couldn't find it anywhere...no response from Zac Posen people either :sad:
 
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