I really like the thickness of the 70cm trace chain. But 70cm (27.5 inches) is too long for my daily wear. I plan to have it shortened to 18.5 inches to layer with my 16.5 inches chain. Unfortunately from the associate I just called, I can only have it shortened up to 2 inches. So the shortest length that can go is 25.5 inches. My question is: based on your own experience, is it possible to talk to a SA to get some special service? Like SO? I would definitely like to pay to have the chain shortened to the length I like. Thank you!