I bought a pair of chanel pearl earrings from Europe about 2 month ago. The pearl fell off in about a week, i took it to my local chanel for exchange, however they wouldn't let me exchange because of their policy. They can't exchange earrings due to hygiene reason. I took 3 weeks to repair, however another pearl fell off again in about a week later... i am sick of taking this pair of earrings back all the time as it takes ages for the repair. I can't ask for refund since i got them from Europe.