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Help with Auctiva needed! Invoice wrong

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  1. #1 Apr 3, 2008
    I sold an item last night and when I sent the invoice, it looked correct. Item sold for $50.00, shipping was $10.00, insurance optional at $1.65. Well when the buyer tried to pay, it said she owed $5.05 for insurance. So I sent a second invoice (looked okay) and it was still wrong.

    I then went into Auctiva and purchased the insurance myself for $1.40 thinking that would fix it, but it now says the buyer owes $4.65 for insurance. What do I do!? And where did it come up with $5.05 as the insurance cost?

    Should I just lower my shipping cost so that it comes out to what it should be?
     
  2. #2 Apr 3, 2008
    Ebay is all messed up. Thie new checkout is just plain not working right at times.
     
  3. #3 Apr 3, 2008
    I had a problem with auctiva and insurance too. I had to have them fix it. I will not use them again. It is too frustrating to complete your entire listing and then submit it and get an error notice! This has happened almost 50% of the time with them!
     
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