I sold an item last night and when I sent the invoice, it looked correct. Item sold for $50.00, shipping was $10.00, insurance optional at $1.65. Well when the buyer tried to pay, it said she owed $5.05 for insurance. So I sent a second invoice (looked okay) and it was still wrong.
I then went into Auctiva and purchased the insurance myself for $1.40 thinking that would fix it, but it now says the buyer owes $4.65 for insurance. What do I do!? And where did it come up with $5.05 as the insurance cost?
Should I just lower my shipping cost so that it comes out to what it should be?
I then went into Auctiva and purchased the insurance myself for $1.40 thinking that would fix it, but it now says the buyer owes $4.65 for insurance. What do I do!? And where did it come up with $5.05 as the insurance cost?
Should I just lower my shipping cost so that it comes out to what it should be?