I received an 18k gold Tiffany Smile Necklace that was bought online from Tiffany's, however it came in a blue pouch instead of the black suede jewelry box. I'm disappointed that a $1000 necklace came in such packaging, and if I bought it in-store it would have come with the black jewelry box. I've already had multiple issues with the necklace tangling inside the blue pouch as well. Can I go to the store in-person and request a box?