Hi everyone, I recently sold a bag on eBay, the retail is $1590, the bag end up with $710. I shipped the bag at the same day I got the payment, and the buyer received today, she said the condition is bad and is it out of shape. The bag is made of lambskin, after you use it, it will become softer and softer. I think the bag is still very pretty since it is very clean, and slightly worn. But she think that's very worn and ask me to refund her money. What should I do? I garatee the authentic in my auction but I did said all sales are final, and I provide serveral big pics in auction. Do I need to refund her money? or just wait the eBay to solve this. I feel so sad. I really hope all my buyer love their bag. thank for helping.