Help, quality issue with new bag

Itinerantd

Member
May 6, 2018
140
177
I bought a mens fendi peekaboo mini recently, new from the store. It has matte black hardware. On the second day I owned this bag, and after the first time I wore it out, I started noticing that the matte surface of the strap hooks and attachment site had worn completely down to the bare silver metal underneath! I signed the exchange only receipt at purchase but in this instance would they even allow an exchange? Ideally it should be a return with this horrible quality! If they refuse the exchange for store credit I am definitely never shopping with Fendi again, given the quality issue.
I had looked forward to my first fendi peekaboo, did not like the womens line and bought the mens mini. Btw the reason for not liking the womens peekaboos in the store is because they all had leather cracking in all the stitches. While I was looking at another bag, one of the grommets came off as I was browsing! Is no brand safe from quality issues now?
 
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papertiger

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I bought a mens fendi peekaboo mini recently, new from the store. It has matte black hardware. On the second day I owned this bag, and after the first time I wore it out, I started noticing that the matte surface of the strap hooks and attachment site had worn completely down to the bare silver metal underneath! I signed the exchange only receipt at purchase but in this instance would they even allow an exchange? Ideally it should be a return with this horrible quality! If they refuse the exchange for store credit I am definitely never shopping with Fendi again, given the quality issue.
I had looked forward to my first fendi peekaboo, did not like the womens line and bought the mens mini. Btw the reason for not liking the womens peekaboos in the store is because they all had leather cracking in all the stitches. While I was looking at another bag, one of the grommets came off as I was browsing! Is no brand safe from quality issues now?

Oh no, so sorry.

I think like most brands, different bags are made differently. I would have hoped the a Peekaboo would be of the highest quality :sad:
 

fsadeli

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Apr 30, 2007
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I bought a mens fendi peekaboo mini recently, new from the store. It has matte black hardware. On the second day I owned this bag, and after the first time I wore it out, I started noticing that the matte surface of the strap hooks and attachment site had worn completely down to the bare silver metal underneath! I signed the exchange only receipt at purchase but in this instance would they even allow an exchange? Ideally it should be a return with this horrible quality! If they refuse the exchange for store credit I am definitely never shopping with Fendi again, given the quality issue.
I had looked forward to my first fendi peekaboo, did not like the womens line and bought the mens mini. Btw the reason for not liking the womens peekaboos in the store is because they all had leather cracking in all the stitches. While I was looking at another bag, one of the grommets came off as I was browsing! Is no brand safe from quality issues now?
that's horrible, do you have any pics?
 
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Itinerantd

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May 6, 2018
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that's horrible, do you have any pics?
Here is the strap hook. I think it’s a design flaw with the material, it’s not meant to bear the weight of the bag with all the rubbing.

Also a safety hazard, it comes off in a film of dust/little flakes, wouldn’t want to inhale or ingest that!

Update: just heard from the SA, I was able to get an agreeable solution.

E06513A7-DA93-464C-B002-229A1F56AD10.jpeg
 

averagejoe

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Here is the strap hook. I think it’s a design flaw with the material, it’s not meant to bear the weight of the bag with all the rubbing.

Also a safety hazard, it comes off in a film of dust/little flakes, wouldn’t want to inhale or ingest that!

Update: just heard from the SA, I was able to get an agreeable solution.

View attachment 5440762
Glad to hear that the SA is resolving this with you. I try to avoid black metal hardware because this can eventually happen, especially in areas of high friction.
 

lill_canele

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Jun 21, 2021
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Glad to hear that the SA is resolving this with you. I try to avoid black metal hardware because this can eventually happen, especially in areas of high friction.

Agreed. I have heard the same about the matte colored lady Diors as well.

My black on black YSL envelope bag that I got in 2017 has been doing pretty well though. Just started chipping on the logo this year.
But I'll be honest, I never bothered to look at the the attachment sites/areas where the chains rub against the grommets. I'm sure there is wear there, but I hardly ever noticed. :P
On another note, it does make sense that there will be wear at the attachment sites of any hardware that is painted, it has the highest amount of contact and friction and it's bound to happen eventually.

Glad you were able to figure something out with your SA!
 

Itinerantd

Member
May 6, 2018
140
177
Agreed. I have heard the same about the matte colored lady Diors as well.

My black on black YSL envelope bag that I got in 2017 has been doing pretty well though. Just started chipping on the logo this year.
But I'll be honest, I never bothered to look at the the attachment sites/areas where the chains rub against the grommets. I'm sure there is wear there, but I hardly ever noticed. :P
On another note, it does make sense that there will be wear at the attachment sites of any hardware that is painted, it has the highest amount of contact and friction and it's bound to happen eventually.

Glad you were able to figure something out with your SA!
I kind of vaguely was aware of this but had some impression in my head this wouldn’t happen until later on if at all. Certainly didn’t expect after 1 wear! Unfortunate because the look of matte hardware is stunning.
 
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boy09

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Dec 29, 2020
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What is the quality of leather for Fendi? I would like to get this, but worried that it’s not grained leather. Does this type of leather scratch easily?
 

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Itinerantd

Member
May 6, 2018
140
177
What is the quality of leather for Fendi? I would like to get this, but worried that it’s not grained leather. Does this type of leather scratch easily?
I don’t know about this particular bag but I personally am not in the market for any non-pebbled leather from Fendi. Reason is, some months ago I was looking at a smooth leather peekaboo and one they took out from the back (not shelf display bag) already had visible wear at the corners.
 
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