I'm not sure if this is the right place to post so mods feel free to move it. I need advice ASAP.
I sold a pair of peacock patent biancas to someone. She paid right away and sent the money. She just emailed saying she is upset b/c the the biancas aren't peacock patent and are dark blue, to her, and said they looked peacock b/c of the lighting. She wants a refund immediately and said she is going to pay for return shipping. I explicitly said NO RETURNS and she can have them authenticated at tPF. This is my first time selling something on ebay. I already left a positive feedback for her, which I obviously can't do anything about anymore. I have a feeling it's buyer's remorse, at worse someone trying to scam me. What is the best course of action from here on?
I know that there are rules to posting ebay auctions and I don't want to get in trouble so if anyone wants to see the auction you can PM me and I will send the link.
TIA
I sold a pair of peacock patent biancas to someone. She paid right away and sent the money. She just emailed saying she is upset b/c the the biancas aren't peacock patent and are dark blue, to her, and said they looked peacock b/c of the lighting. She wants a refund immediately and said she is going to pay for return shipping. I explicitly said NO RETURNS and she can have them authenticated at tPF. This is my first time selling something on ebay. I already left a positive feedback for her, which I obviously can't do anything about anymore. I have a feeling it's buyer's remorse, at worse someone trying to scam me. What is the best course of action from here on?
I know that there are rules to posting ebay auctions and I don't want to get in trouble so if anyone wants to see the auction you can PM me and I will send the link.
TIA
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