Sorry, this is a bit long. About 2 months ago, I purchased a few Mac makeup brushes from Bloomingdale's and a few others from the free standing MAC store. I decided to return one brush to Bloomies and asked my sister to help me as she was going to the mall. When she tried to return (I didn't give her the reciept) they said the item was not found. And though they could have given her store credit for some reason the guy refused and insisted she had to have the credit mailed to her. Whens he came back and told me, I couldn't figure out why. I HAD INDEED purchased this item at Bloomies. Later I realized I MUST have put the brush in the wrong sleeve. Since the sleeves for the brushes all look the same, that explains 1. why they couldnt find the item on the system and 2. why my mailed credit is supposed to be fore $20 + tax instead of the $22 + tax I paid for it. This was on Dec 28th. The credit was supposed to be here in 2 weeks. I went in personally 2.5 weeks later and was told it was out of their hands and to call the "inquiry number." I called several times before getting through and then was told I was being handled by a special department (I guess they thought I stole it) and that I had to call a long distance number which was an answering machine, and they would call me back within 3 days and ask me a series of questions. I had to have them connect me because I do not have a long distance phone company and it is ridiculous to have to pay to use my cell. They connected me and I left a message. They never called back. It poses a problem even if they were to call me back as I have things to do and it is impossible for me to have my phone with me at all times. It's now been well over a month!! I don't even knwo what to do now. I'm ticked off they never called me to even tell me I had to call them. They just let me wait and never recieve the credit! Is there no one i can call directly to have this taken care of?? Please help! It is ridiculous they make me go through all this for $20!!! I have the reciept but the Bloomies store said they can do nothing since the request for mail credit has been sent in already.