Help please...

[papillon216]

Hi to all Need a little advice on something. I'm a newbie bag addict and I bought an LV Manhattan PM around 3 months ago. I noticed when I got the box from elux and opened it that the brass hardware (is that what you call it?) on the handles were a bit tarnished on some parts. What do you think of this? Should I complain? Can I take it to any LV store? Thanks!!!

 

[bvbirdygirl]

im not sure.. try the boutique... but maybe ask around some more..
1866?

 

[pinki682]

You should exchange it if you are not happy with the brass ware.

 

[photoobsessive]

def go to a store, with reciept, and question it. let us know how it goes.

 

[Lee]

You can bring it into any LV store and they can change the hardware for you.

 

[papillon216]

im not sure.. try the boutique... but maybe ask around some more..
1866?

I'm sorry, this might be a stupid question but, what's 1866?
Maybe I should go to the store and ask them :s

 

[Syntagma]

1-866-vuitton! It's the national number for Vuitton.

 

[papillon216]

^Oops! I knew it was a stupid question, thanks. Learning the ropes slowly here...

 

[Classic Chic]

Welcome papillon216! Since you bought it from Elux, chat w/their rep or call them to get an exchange, you have 60 days from date of purchase to exchange/refund. So definitely take it to store and ask their opinion first prior contact Elux. Good luck!

 

[twinkle.tink]

Bring it into the store, that would be your best bet.

 

[savvyblonde]

^Oops! I knew it was a stupid question, thanks. Learning the ropes slowly here...

There is no such thing as a stupid question!

 

[BagLadie]

For the money you spent on the bag, damn straight you should take it back or call. *snaps fingers in a Z*

 

[kissmyace108]

Manhattan PM is a nice bag dont let that detail bother you go to the store with your receipt and check out what you can do

 

[slayer]

Congrats on your bag, I love Manhattan PM. I agree with the other ladies, you have paid a lot of money and have a right to be totally happy with your purchase so I would return it or go to the store for advise.

 

[Couture_Girl]

call eluxury or your nearest boutique...see what they can do for you...