Alright.....i've heard all of the EBAY horror stories..but I always had good luck both buying and selling....so I thought it wouldn't happen to me...but it HAS! I bought a sky blue Balenciaga on Ebay a few weeks ago. From the pictures and the description, the bag seemed in very good condition. The seller even made a point of saying that there was no discoloration in the leather. However, when I recieved the bag, it was EXTREMELY used...handles were discolored and dark..the bag had light patches all over it..and even a small tear in the leather. I asked the seller for a refund..and after a few emails back and forth..she agreed to refund minus 10%(for EBAY fees) and shipping...so about 100 dollar loss on my side. I took pics of the bag prior to sending it back to the seller. Well...this was agreed upon on Friday afternoon(while I was at work)...I had recieved the bag on Thursday and had immediately contacted the seller that I was not happy. I work really long hours and weekends..so I was not able to make it to the post office till Tuesday night (used one of those 24 hour machines) so the postmark showed the date of Wednesday. The seller recieved the bag on Friday..and claims that the bag was not in the same condition as she had sent it and sent me the following letter: I received the bag yesterday afternoon. I examined the bag carefully and was quite upset to see a black pen mark on the upper right hand side, as well as a white patch on the backside (neither one were there...how could I miss a pen mark??). Also, the corners appear to be like they were purposely dragged on the ground. Again, not the same condition I sent the bag to you in. I have the original pictures I took of the bag prior to sending the bag (they are dated the day before I listed the bag for auction). I also took pictures of the condition of the bag when I received it, including one of the postmark (which shows the bag mailed Friday, the 23rd when you actually received the bag on the 17th). Per legal advice of the Paypal fraud department, I will mail the bag back to you on Tuesday when the PO reopens from the Holiday weekend. If you refuse the bag or attempt to send it again, I was advised (again by Paypal) to file a mail fraud complaint and them immediately escalate it to a criminal matter. WHAT!?!?!??!?! I had immediately packed the bag and was waiting to make it to the post office to send it back....and I don't know what she is talking about regarding a pen mark??!?!??!!?...well I filed a "not as described dispute" with Paypal and escalated it to a claim.... So what else can I do???? I paid with AMEX..should I contact them? She hasn't sent the bag back yet..so I don't have the bag or the money. THanks in advance for your help!