Hi, I'm new here. I've been selling bags on eBay for a few years now. All my bags come directly from the companies that make them and are sent to my store. I only put the ones that I wasn't able to move in my store up on eBay. My feedback rating is 100%, and I've never had a problem with any of the bags I've sold. (All of my customers have been very happy.) Last week I sold a Botkier Trigger bag on eBay (along with a few other brands), and a buyer with only 1 feedback bought the bag. I didn't think anything of it because she paid with Paypal right away and I sent the bag right out. Last night I got an email from her saying that she doesn't believe that the bag is real because of something with the zippers (they are yyk and not riri). I'm starting to think that she just wants her money back because she doesn't want the bag anymore. Any suggestions?