Hello all,
Firstly, sorry for creating this thread - I'm not sure where else to go. It's so nice to be back after a long time away. I haven't been on tPF for many years because I've been busy with other things in life. However, I have run into some unexpected bad luck and I hope I may be able to find some help from all the kind members here. Apologies in advance for a long story to follow.
in 2009 we've bought some Hermes Attelage cutleries from Hermes in Paris. They are too precious for us to use and we've never used them so recently we've sold them on eBay. Unfortunately the buyer, who could be a scammer, filed a return alleging the items are non-authentic because the markings on them differ to the ones that they own already. I made the mistake of escalating the case and for those familiar with eBay, the likelihood is that they would decide in the buyers favour. Of course that's what happened, and I've lost my money as well as my cutleries. I've asked the buyer numerous times to show me what he meant by difference in markings as my listing show my cutlery's markings. I also asked the buyer to authenticate AT HERMES yet he did it with a third-party.
Unfortunately, I no longer have the purchase invoice and for some reason the buyer managed to provide eBay with a third-party authenticator to say they're counterfeits. Now we're the only ones to know that they are undoubtedly authentic because we've bought them personally in Paris.
eBay's policy means I couldn't even see the documentation that made eBay satisfied with the buyer's claim.
I've contacted Hermes customer service but they're not able to answer my question on whether markings on cutleries could have changed over time, and a fax to the 24 FSH store asking for a copy of my original purchase receipt in 2009 haven't yielded any results yet (I hope they read their faxes). I live in Australia, so it's difficult to get in touch with the 24 FSH store.
The authentication threads don't cover Hermes cutleries, so I haven't posted there, but with so many experts here, I thought I'd reach out too see if anyone could point me in the right direction on where to get help regarding this?
The monetary loss is one thing, but it's also a matter of principle for me to get to the bottom of this.
Thanks so much for reading this and I really appreciate any advice, if posting a public reply is not appropriate, please feel free to PM me directly if you need me to explain the situation in more detail.
Firstly, sorry for creating this thread - I'm not sure where else to go. It's so nice to be back after a long time away. I haven't been on tPF for many years because I've been busy with other things in life. However, I have run into some unexpected bad luck and I hope I may be able to find some help from all the kind members here. Apologies in advance for a long story to follow.
in 2009 we've bought some Hermes Attelage cutleries from Hermes in Paris. They are too precious for us to use and we've never used them so recently we've sold them on eBay. Unfortunately the buyer, who could be a scammer, filed a return alleging the items are non-authentic because the markings on them differ to the ones that they own already. I made the mistake of escalating the case and for those familiar with eBay, the likelihood is that they would decide in the buyers favour. Of course that's what happened, and I've lost my money as well as my cutleries. I've asked the buyer numerous times to show me what he meant by difference in markings as my listing show my cutlery's markings. I also asked the buyer to authenticate AT HERMES yet he did it with a third-party.
Unfortunately, I no longer have the purchase invoice and for some reason the buyer managed to provide eBay with a third-party authenticator to say they're counterfeits. Now we're the only ones to know that they are undoubtedly authentic because we've bought them personally in Paris.
eBay's policy means I couldn't even see the documentation that made eBay satisfied with the buyer's claim.
I've contacted Hermes customer service but they're not able to answer my question on whether markings on cutleries could have changed over time, and a fax to the 24 FSH store asking for a copy of my original purchase receipt in 2009 haven't yielded any results yet (I hope they read their faxes). I live in Australia, so it's difficult to get in touch with the 24 FSH store.
The authentication threads don't cover Hermes cutleries, so I haven't posted there, but with so many experts here, I thought I'd reach out too see if anyone could point me in the right direction on where to get help regarding this?
The monetary loss is one thing, but it's also a matter of principle for me to get to the bottom of this.
Thanks so much for reading this and I really appreciate any advice, if posting a public reply is not appropriate, please feel free to PM me directly if you need me to explain the situation in more detail.