Hello, I haven't gone through this and want to make sure I protect myself. Summary: (1) Buyer purchased brand new Dior bag (buyer within the UK - I'm in the US). (2) Feedback: I have 250+ 100% positive, buyer has 78 positive. (3) Buyer contacted me within a few days of purchasing bag, asking where the bag was and demanding a refund, claiming I hadn't shipped the bag. I supplied the tracking number and proved it was shipped. (4) Dior bag was brand new, now buyer is claiming it's used...I agreed to refund as I feel buyer is just having "buyers remorse", which I know happens and I am very understanding. (5) Buyer has now filed Paypal dispute. (6) Buyers account within eBay denotes "no longer a registered user"...buyer says it is because they didn't pay their eBay fees. (7) Last I heard, buyer was shipping back the bag for a refund. Here are my questions... When buyer ships the bag back how can I protect myself? What if she ships it back used (it was brand new!)? What if the package is empty? Or? Help, please. Due to my illness, I survive on my eBay income and this bag was hundreds of dollars. I can't afford to be scammed (and have much concern with this buyer). Thank you within advance for any assistance you all can provide. best wishes and happy holidays!