HELP - Paypal issue

  1. So here is the reply I got from Paypal regarding my claim.

    We are in the process of investigating the following claim:
    (case #'s/info.)

    In order to continue with the investigation of your complaint, we must
    request documentation to support your claim that the item is not authentic.
    Please obtain a document from an unbiased, third-party, such as a dealer,
    appraiser, or another individual or organization that is qualified in the
    area of the item in question (other than yourself), which clearly
    identifies the item as not authentic. If possible, the document should
    include a serial number and description of the item, and must be on
    letterhead that includes the name, address, and phone number of the
    individual, business, or organization so that PayPal may contact them if

    The documents should be faxed to PayPal at (402) 537-5760 (please note this is a United States phone number, if you are faxing from outside the United States, you will generally need to dial 00 1 before the number). Please
    include a cover sheet with your fax that includes the email address
    registered on your PayPal account and the ID number of your claim
    so we may attach the documents to your claim as quickly
    as possible.

    We must receive your fax within 10 days from the date of this message in
    order to proceed with the investigation of your claim. If we do not receive
    your fax within 10 days, your claim will be cancelled. We are unable to
    grant extensions to this time period. Please note that PayPal is unable to
    reimburse you for any costs or fees that may be incurred in obtaining the
    requested documents. Any documents you provide may also be supplied to the
    seller in your dispute if necessary.

    Thank you for your cooperation and patience. We regret any inconvenience
    this request may cause.

    Protection Services Department
    PayPal, an eBay Company
    For those who haven't followed my situation, here is my bag:

    eBay: AUTHENTIC GUCCI TAN LEATHER Horsebit Hobo (item 220020402437 end time Aug-27-06 21:33:45 PDT)

    What do I do? Go to a Gucci retailer and you really think they'll do all this for my sour transaction? I can't see it. Any opinions/advice? THANKS.
  2. Anyone? :sad:
  3. Why don't you see if can help
  4. I think ^ is right...there is someone who authenticates items there...I can't remember who, though! K~
  5. poupette is an accepted opinion with paypal. contact them.
  6. THANK YOU ladies - for a fee I was able to prove that it is fake w/ and they are preparing a letter for paypal for me! Now I just hope paypal is able to recover funds from seller.