Help!. . . Order from recent sale lost?

temo

Member
Jul 13, 2006
3,436
10
Just wondering if anyone else had this problem?
During the recent sale I order a small item. (Mushroom charm) Paid with PP, funds have been deducted from my account. However, I never did get confirmation from HH, so I emailed them and they have no record of it. (!?!) :crybaby:Anyone have any advice for me?
 

mlinky

O.G.
Jul 18, 2006
2,946
1
I assume that you have your paypal receipt? If it has been longer than a week, call customer service and ask for Salina. As I remember, it sometimes takes about a week for paypal to notify HH of a payment made.
 

temo

Member
Jul 13, 2006
3,436
10
I assume that you have your paypal receipt? If it has been longer than a week, call customer service and ask for Salina. As I remember, it sometimes takes about a week for paypal to notify HH of a payment made.

Thanks! I've been in touch with Salina. Maybe PP just hasn't notified them yet. (Seems like a long time in this "day&age" when we expect things to be instant, huh?) By now the Sale is over! I should learn to stay away from Paypal!!
 

I love HH!

Member
Feb 22, 2008
451
0
It is easy to file a claim for an item not received from Paypal, because they should have all the records on their end. I would go through Paypal and have them contact Hayden Harnett. Paypal CS is very helpful if you give them a call.
 

lucyisblue

Member
Mar 27, 2008
169
0
What did HH say? They should still honor the sale price even if Paypal refunds the money, if they don't offer be sure to ask. They will be gaining good feedback for their customer service and have nothing to lose since they were willing to sell at that price a few days ago.
 
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