Help needed - problem with Epsom Coppernic card case

HermesFSH

HermesFSH

O.G.
Feb 5, 2009
1,799
17
#1
Hi

I recently had a succesful first visit to Manchester H, and decided to buy my OH a wallet, the Coppernic card case in Epsom, in Hermes orange (sorry don't know official name of the colour but you know the one I mean).

I just had a call to say someone opened a can of coke next to the wallet which was on a table and there was a small splash of cola onto the wallet, and when he wiped it off with a slightly damp cloth, the orange colour came off the wallet, and onto the cloth, and it now has a small part which is slightly lighter. I have yet to see the wallet (he is out still) but is this normal? Does the colour come off epsom so easily? I was shocked to say the least and I am wondering what to do. I bought this as a gift only last week and although it was an accident, I have never known the colour to come off any leather goods, even cheaper ones :sad:

Any advice would be appreciated, thanks.
 
#3
mooks said:
No it shouldn't come off!! Epsom is one of the hardest wearing H leathers, return it to the store and see what they come up with
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I know!!!!!

That's why I went for an Epsom wallet in the first place. The store is a 2 hour drive away and I have done the trip twice in a week with the kids and now it will have to be a third trip. I am gutted - I had managed to convince him of the quality of H and now this. :shocked:
 
#6
ClassicTwist said:
Sorry to hear that Aaliya. Hope you can get it sorted.
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Thanks - I just wanted to check it was not right before calling tomorrow. The SA has been so lovely and I will feel terrible (even if it is a defective wallet and no one's fault). I am still getting to grips with the types of leather and working out what works best, but this seemed so wrong considering H produces such amazing colours, they must be colourfast. Hmmm - I can't do anything without seeing it first (will be soon) and then I can decide.

Thanks Mooks and ClassicTwist.
 
#10
mrssparkles said:
Ahhh .... I see now ... phosphoric acid in Coke!
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Does that mean H wont do anything?

I've seen the wallet now and sure enough, there is an area where the sheen has come off the leather and it looks a bit "grey" (bearing in mind this is an orange wallet). I could tell immediately - it did not need pointing out. I am so disappointed. Will try to post pics but mainly wanted to know if H would consider the wallet to be faulty (or is cola something known to destroy embossed leather as well as one's stomach, lol).
 
#12
mrssparkles said:
It is not faulty, to be honest. It was an accident. And I think you should be honest and tell your SA what happened, and ask for it to be repaired.
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Of course I was always going to be honest with the SA - why would I be anything else? :confused1:

I called her, explained the situation and emailed pics to her. The damage is a small but noticeable area. It was the fact that I can't imagine any other leather goods we own reacting in the same way. If more than a drop landed on it it would be totally ruined.
 
#14
I had a reply from the SA and it will be a case of repair. Apparently she will speak to the repair dept and let me know.

I hope the pic works and you can see the area in question. It is small (thankful the wallet wasn't drenched) but it's only been used for two days, and H is not cheap. I know the wallet is still usable so I don't even know what to do - is it worth repair if it is a small area and who knows what other damage could happen in the future? (It was bought to be used and it can't be repaired after each mishap can it?).
 

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#15
I would try a tiny dab of Meltonian to restore the sheen. I would not send it in for repair at this point. It is very tiny and the wallet is so beautiful. Good luck.
 
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