I will try to make this as short as I can. On 9/5 I sold a bag to a seller in NJ, they wanted the bag shipped right away. (sale was for $165.00) I got the bag boxed and shipped on the 5th Priority Mail with Delivery Confirmation. On 9/11 she emailed me that she made a mistake and had not changed her address in paypal, and thought the bag had been sent back to me. Here is the tracking message in usps. Your Item's Status Your item was undeliverable as addressed at 10:36 am on September 07, 2012 in ENGLEWOOD, NJ 07631. It is being returned if appropriate information is available. I emailed her this information. She then messaged me if I could get her the # for the PO in NJ, I googled it and gave it to her. She then messaged me that her english was not that good, could I call. I called they said they don't have the box. I checked with my po and was told I would just have to wait. On 9/17 she emailed me again wanting to know where her bag was I told her I would wait until the end of the day if no box I would call the po again. NO BOX So I called NJ PO again, they searched everywhere no box. I called my PO they searched NO BOX, I messaged Bonanza as to the situation, they said there wasn't anything they could do it would be thru paypal. Called paypal spoke with a gentleman explained the situation, he said if the customer filed a claim they would side with them. I asked why, since paypal system said it was a confirmed address and ok to ship. How was I in the wrong. He said good question that's a tough one. said they would just have to look at all the info. Today, 9/22 still no box, customer has messaged me again and said if she doesn't get the bag in 3-4 days she wants her money back. I have kept her informed of everything I have done. I don't see why I have to be out the bag and money, but yet it's not fair for her to be out the bag and money. Don't know what the solution is on this. Any suggestions will be appreciated.