Here is my situation. I sold a Coach hippie bag on Sat 12/29 and the buyer paid right away. I shipped it express mail on Monday and he received it today. That's when the headache starts. I received an email from his wife saying that everything looks perfect with the bag except the wear on the brass closure and she wanted to exchange it for another one. I bought the bag new with tags from the outlet but I forgot to add in the description that there was wear on the brass closure. The wear was on the bag when I bought it.When I realized that I forgot to do so, it was too late to revise the description b/c the bag has been bought. I don't have another hippie bag, so I offered her a partial refund for the bag. Even though my auction states that all sales are final, they asked for a full refund. I accepted b/c the mistake was on my part.The buyer wanted me to refund the money immediately before sending me the bag back. When I said no, he became mean in his latest email saying that my auction was deceptive and was a fraud b/c I didn't mention the wear on the brass closure. He says that he won't ship the bag to me unless he gets his money first.I don't think it is unfair for me to want the bag back before issuing a refund. He says he'll contact eBay & Paypal tomorrow to get his money back. I want my bag back before I give him his money. I am an honest powerseller and I've never had this kind of problem before. Sorry for the long post. WHAT HAPPENS NEXT?