An $100 item I won was sent by my seller without Signature Confirmation, Fedex left it on my doorstep when I wasn't home. I live in Harlem. You can guess what happened to the package. I never got it and Fedex does not have proof that I received it, just proof that their driver said that he "delivered" it (i.e. left it on my doorstep.)
Called Fedex, who told me that they do not have any signature on file for the delivery - but only the Seller can file the claim. Seller was uncooperative. I filed a Paypal claim, but they ruled in the Seller's favor because they don't require that items under $200 need Signature Confirmation. I am left with no product, no refund.
Had no recourse but to file a Chargeback with my Visa. They ruled in my favor, and refunded me my money. 1 week later, I receive an email from Paypal saying that my account was now "limited". I can't send any money, but I can still receive money. Figures. Email said that to get my account restrictions lifted, I need to pay back to Paypal the Chargeback amount that my Visa CC awarded me. I have over 600 feedback & a score of 99.7%, and this is how they treat me. I am a seller, who can't sell unless I give Paypal money back for something I never received. Can they do this? It is so not fair a business practice, do I have any recourse? Help! I don't know what to do.
Called Fedex, who told me that they do not have any signature on file for the delivery - but only the Seller can file the claim. Seller was uncooperative. I filed a Paypal claim, but they ruled in the Seller's favor because they don't require that items under $200 need Signature Confirmation. I am left with no product, no refund.
Had no recourse but to file a Chargeback with my Visa. They ruled in my favor, and refunded me my money. 1 week later, I receive an email from Paypal saying that my account was now "limited". I can't send any money, but I can still receive money. Figures. Email said that to get my account restrictions lifted, I need to pay back to Paypal the Chargeback amount that my Visa CC awarded me. I have over 600 feedback & a score of 99.7%, and this is how they treat me. I am a seller, who can't sell unless I give Paypal money back for something I never received. Can they do this? It is so not fair a business practice, do I have any recourse? Help! I don't know what to do.