Hi all,
I'm a very new Rebecca Minkoff fan and bought my first bag (Matinee in black with blue suede) a few weeks ago from Rok & Lola.
When I got the bag, I noticed that there was a slight scratch/tear in the leather, about two centimeters long. :s Since I got it on final sale from Rok & Lola, they really didn't offer me much except a refund. I got it for a really great price, so I didn't want a refund anyway. I was planning on getting it repaired next week.
Then today, the hardware started falling apart! One of the rivets, right underneath the handle fell off. Good thing I found the piece, but I don't know what happened to the backing. I think it may have fallen in the lining.
Here are some pics of my bag:
http://chelleart.net/images/matinee.JPG
http://chelleart.net/images/matineeprob1.JPG
http://chelleart.net/images/matineeprob2.JPG
Help! What should I do? Do you think RM would send me the hardware, so I can get my Matinee fixed?
I really love RM handbags, but my first experience hasn't been so great, so now my faith is starting to falter... Have any of you experienced this problem before?
Thanks! I appreciate all your input!
I'm a very new Rebecca Minkoff fan and bought my first bag (Matinee in black with blue suede) a few weeks ago from Rok & Lola.
When I got the bag, I noticed that there was a slight scratch/tear in the leather, about two centimeters long. :s Since I got it on final sale from Rok & Lola, they really didn't offer me much except a refund. I got it for a really great price, so I didn't want a refund anyway. I was planning on getting it repaired next week.
Then today, the hardware started falling apart! One of the rivets, right underneath the handle fell off. Good thing I found the piece, but I don't know what happened to the backing. I think it may have fallen in the lining.
Here are some pics of my bag:
http://chelleart.net/images/matinee.JPG
http://chelleart.net/images/matineeprob1.JPG
http://chelleart.net/images/matineeprob2.JPG
Help! What should I do? Do you think RM would send me the hardware, so I can get my Matinee fixed?
I really love RM handbags, but my first experience hasn't been so great, so now my faith is starting to falter... Have any of you experienced this problem before?
Thanks! I appreciate all your input!