Hello everyone, Well, this is my dilemma. I was recently searching eBay for an Agenda. I really liked the idea of having a nice and cute agenda opposed to the cheap ones you throw away at years end. So, I found one on eBay; it is a indigo monogram matte pm agenda. The pictures in the auction showed minor water marks/damage spots to the cover of the agenda, and the seller stated there was "some damage" to the agenda. I figured the small amount of water spots to the front was no big deal, so I went ahead with bidding on the item. I won it last week, and was thrilled!! So, Friday (Oct. 19) it finally arrived and I opened it up to find horror. Not only was there damage to the cover, BUT there was extensive damage to the spine AND the back cover as well. I immiately contacted the seller, and asked for a refund. Her reply was she does not offer refunds. So now what do I do??!! I thought about filing a claim with paypal... do you think I have a case??:s I really am disapointed, this was supposed to be a birthday gift for myself, and now i'm just heart broken. Please help me out, I really am unsure of where to go form here. Thank you!!