This is abuse... and I'm pretty sure the seller is telling the truth cos I looked at her other items and the bags are authentic.
http://cgi.ebay.com.au/Auth-GUCCI-B...ryZ63852QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
I hope you get your bag sorted, I'm so sorry it has happened to you. By the sounds of it, it sounds like your bag is beyond repair. Do post pics if you can. I know she's your mum but she could have at least returned to you in good condition. Try asking for a replacement.
http://cgi.ebay.com.au/Auth-GUCCI-B...ryZ63852QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
I hope you get your bag sorted, I'm so sorry it has happened to you. By the sounds of it, it sounds like your bag is beyond repair. Do post pics if you can. I know she's your mum but she could have at least returned to you in good condition. Try asking for a replacement.