I sent 2 Tory Burch bags from Canada to US 3 weeks ago by Fedex, several days later, I got phone call from Fedex, they told me that there were some documents missing and I need to provide more documents in order to clear the Customs, I printed the copy of the invoice from ebay and faxed to them, 2 days later, I got an email from one of the buyer saying Fedx was trying to deliver the package to him with COD $165 which was too much for him. He refused the package. I called Fedex, they said either me or the buyer need to pay the COD in total amount of $274, or they will just destroy the packages . I sold these 2 bags for total only $269, and I have to pay $274 Taxes/Brokerage fee. That is ridiculous. I didnt pay... at the meantime, I sent 2 letters to the buyers, and told them the situation, also I full refund them, cause I dont think that is the buyers' fault. One week later, I called Fedex and told them I will pay the fees, but Fedex told me the US Customs had the packages, I need to call them instead, I did call, one of the officer told me the bags were counterfeit unless I could provide them more documents to prove the authenticity. I knew my bags were 10000% authentic, cause I got the bags from my friend who works for Tory Burch. (most of my bags are factory second or sample sale).
I called US Customs many times, and asked them what i should do and what kind of documents i need to provide, they told me that they are going to send me a letter. Its been more than 10 days and I still have not received any letter from them.
I am so frustrated right now. I dont know what to do. Please help. Thank you very much
I called US Customs many times, and asked them what i should do and what kind of documents i need to provide, they told me that they are going to send me a letter. Its been more than 10 days and I still have not received any letter from them.
I am so frustrated right now. I dont know what to do. Please help. Thank you very much