Ok, while I have this Trevi GM buyer to deal with, there is another issue with another buyer. Not yet, but I am afraid that it will be.
I am cleansing out my closet to buy a few Chanel items, that is the reason I sold my Trevi GM. Anyway, this buyer won both used LV backpack and used LV pouche, each of them are listed separately with the shipping cost of $9.95. She emailed ask if I can combine shipping, I said no 'cause the backpack is big, but I told her I will ship it out fast using 2-3 day priority. When I emailed her the invoice with insurance as an option, she omits the insurance. I packed them together. We got to the post office, baby wanted a bottle, so my husband walked inside to ship the bag. HE SHIPPED IT WITHOUT TRACKING NUMBER, and no insurance. Well, I didn't instruct him to ship with insurance 'cause at that time, I thought insurance is an option, if buyer chooses not to buy, I am not entitled to, but now I think about it, it's more for my benefit. 3 days later, I emailed her to see if she got the bags, no, she hasn't got it. Now, it's a week, and she still hasn't got it, and there is no way that I know where the bags are. She uses PO Box address, but I don't think it's an issue.
So far she has been telling me that we should not be worry, she will check it again on Monday, but I am prepared for the worst that the bags do not show up, of course, I have to give her money back 'cause it's not her fault, it's my husband's fault, well, it's my fault that I didn't instruct him carefully. Anyway, since my PayPal is freeze, how can I refund her so that it safe for both her and me and to avoid future worry?
Sorry, long...
I am cleansing out my closet to buy a few Chanel items, that is the reason I sold my Trevi GM. Anyway, this buyer won both used LV backpack and used LV pouche, each of them are listed separately with the shipping cost of $9.95. She emailed ask if I can combine shipping, I said no 'cause the backpack is big, but I told her I will ship it out fast using 2-3 day priority. When I emailed her the invoice with insurance as an option, she omits the insurance. I packed them together. We got to the post office, baby wanted a bottle, so my husband walked inside to ship the bag. HE SHIPPED IT WITHOUT TRACKING NUMBER, and no insurance. Well, I didn't instruct him to ship with insurance 'cause at that time, I thought insurance is an option, if buyer chooses not to buy, I am not entitled to, but now I think about it, it's more for my benefit. 3 days later, I emailed her to see if she got the bags, no, she hasn't got it. Now, it's a week, and she still hasn't got it, and there is no way that I know where the bags are. She uses PO Box address, but I don't think it's an issue.
So far she has been telling me that we should not be worry, she will check it again on Monday, but I am prepared for the worst that the bags do not show up, of course, I have to give her money back 'cause it's not her fault, it's my husband's fault, well, it's my fault that I didn't instruct him carefully. Anyway, since my PayPal is freeze, how can I refund her so that it safe for both her and me and to avoid future worry?
Sorry, long...