The last time I had to file a complaint (years ago) I recall that ebay only refunds up to a certain amount. Also they take off something like $25.00.
For example if the most ebay will pay for a claim is $200.00 and your dad spent $150.00, when your claim goes through and they give you some money back it will be $125.00. I never understood why they had to do that, you basically won't be getting back your full amount. (I hope I am not giving you false info, but if I am someone please speak up)
That is why after the first time when I didn't get everything back the second time I had to file a claim I just go through my credit card company.