Hi,
I bought a Saleya MM on eBay and was very excited. When I got the bag it wasn't the Saleya MM listed in the auction the bag was actually the Saleya PM which is too small. I contacted seller through email and she said that she would accept refund and( is even in her listing that she will accept a refund withing 3 days of me receiving the item) and to send the bag to the return address on the package. I did and paid $40 in priority mail shipping with delivery confirmation/confirmed mail last Wed. (Jan 27)
Saturday (Jan 30th) comes and I'm surprised that I haven't heard anything from the seller so, I contact her....nothing. Late Sunday night (Jan 31) She finally responds and says that she has NOT received the bag back. I check the USPS site and it says that the bag was delivered on January 29th at 11:23am. Seller looks it up and says that it is weird. I tell her again that I mailed the bag to the return address that she said to mail it to and then she was like "Oh, that's the address of the place where I sent the bag!"
She gave me the name of the FedEx mailing store and I looked it up on the iternet and was able to find the store #.
Monday morning (Feb 1) I get an email from the seller stating that the owner was at work on Friday and will know where the package is (Owner will be in at 2pm) and that she will notify me and refund me as soon as she gets the bag....I never hear from the seller again.
4pm Monday rolls around and I do not hear anything. I decide to call the FedEx store and the employee told me that the seller did in fact come into the store and pick up the package (bag) that morning.
I've tried contacting the seller, even calling her because she gave me her cell and phone #. She has over 1,000 feedbacks on Ebay and even after leaving her a message I've heard nothing.
Now what should I do?
I already opened up a claim with eBay.
Any suggestions?
I bought a Saleya MM on eBay and was very excited. When I got the bag it wasn't the Saleya MM listed in the auction the bag was actually the Saleya PM which is too small. I contacted seller through email and she said that she would accept refund and( is even in her listing that she will accept a refund withing 3 days of me receiving the item) and to send the bag to the return address on the package. I did and paid $40 in priority mail shipping with delivery confirmation/confirmed mail last Wed. (Jan 27)
Saturday (Jan 30th) comes and I'm surprised that I haven't heard anything from the seller so, I contact her....nothing. Late Sunday night (Jan 31) She finally responds and says that she has NOT received the bag back. I check the USPS site and it says that the bag was delivered on January 29th at 11:23am. Seller looks it up and says that it is weird. I tell her again that I mailed the bag to the return address that she said to mail it to and then she was like "Oh, that's the address of the place where I sent the bag!"
She gave me the name of the FedEx mailing store and I looked it up on the iternet and was able to find the store #.
Monday morning (Feb 1) I get an email from the seller stating that the owner was at work on Friday and will know where the package is (Owner will be in at 2pm) and that she will notify me and refund me as soon as she gets the bag....I never hear from the seller again.
4pm Monday rolls around and I do not hear anything. I decide to call the FedEx store and the employee told me that the seller did in fact come into the store and pick up the package (bag) that morning.
I've tried contacting the seller, even calling her because she gave me her cell and phone #. She has over 1,000 feedbacks on Ebay and even after leaving her a message I've heard nothing.
Now what should I do?
I already opened up a claim with eBay.
Any suggestions?
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