Hi Guys, i'm all new to this, so please do tell me if i'm doing anything wrong.
This is my story... I found a Jimmy Choo clutch on eBay, bid on it and won. On date of arrival i find that it's a knockoff. It's made in China? I've escalated this claim with paypal & this is what they've sent me;
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We're contacting you to request some additional information about your case.
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Transaction Details
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Transaction Date: 28 Oct 2007
Transaction Amount: -$132.50 AUD
Your Transaction ID: 53X18351G6973473E
Seller s Transaction ID: 0FJ99410FM085402K
Case Number: PP-362-207-621
Seller's Name: Tess Bevacqua
Seller's Email: *******************
Please provide documentation to confirm that the item you purchased is not
authentic. This documentation should be from an unbiased third party, such
as an appraiser or dealer. The third party should be someone who is
qualified to appraise the item you received.
The information should be on letterhead that includes the name, address,
and phone number of the appraiser so that we may contact them if we require
additional information. We are unable to reimburse you for any cost
associated with obtaining this documentation.
Any documents you provide may be supplied to the seller, at their request.
-----------------------------------
Deadline: 10 calendar days
-----------------------------------
Please visit PayPal s Resolution Center to submit your documentation.
If we do not hear from you within 10 calendar days, the case will be closed.
Thank you.
Sincerely,
Janine
Protection Services Department
PayPal, an eBay Company
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Does anyone know where i can get this documentation? If possibly online? We do not have any Jimmy Choo boutiques in Melbourne.
Seller insists this bag is real... guys please take a look.... obviously it's not.
I've also attached pictures of this bag.
This is my story... I found a Jimmy Choo clutch on eBay, bid on it and won. On date of arrival i find that it's a knockoff. It's made in China? I've escalated this claim with paypal & this is what they've sent me;
---------------------------------------------------------------------------------
We're contacting you to request some additional information about your case.
-----------------------------------
Transaction Details
-----------------------------------
Transaction Date: 28 Oct 2007
Transaction Amount: -$132.50 AUD
Your Transaction ID: 53X18351G6973473E
Seller s Transaction ID: 0FJ99410FM085402K
Case Number: PP-362-207-621
Seller's Name: Tess Bevacqua
Seller's Email: *******************
Please provide documentation to confirm that the item you purchased is not
authentic. This documentation should be from an unbiased third party, such
as an appraiser or dealer. The third party should be someone who is
qualified to appraise the item you received.
The information should be on letterhead that includes the name, address,
and phone number of the appraiser so that we may contact them if we require
additional information. We are unable to reimburse you for any cost
associated with obtaining this documentation.
Any documents you provide may be supplied to the seller, at their request.
-----------------------------------
Deadline: 10 calendar days
-----------------------------------
Please visit PayPal s Resolution Center to submit your documentation.
If we do not hear from you within 10 calendar days, the case will be closed.
Thank you.
Sincerely,
Janine
Protection Services Department
PayPal, an eBay Company
-------------------------------------------------------------------------
Does anyone know where i can get this documentation? If possibly online? We do not have any Jimmy Choo boutiques in Melbourne.
Seller insists this bag is real... guys please take a look.... obviously it's not.
I've also attached pictures of this bag.