Hi..
I have been around ebay for many years.... I have sold things here and there...
However, recently... I opened an Ebay store selling high end designer items...
I live in Sweden.... so shipping is VERY expensive.... and getting shipping with
tracking to the buyers door is VERY difficult and using UPS or Fedex is just NOT an option.... they charge OVER $160 to ship SMALL items to the USA....
Anyway.... I just got my first neutral out of 7 transactions..... Buyer says the bra is the wrong size.... Well... I know that it isn't.... it is a French 90.... Agent Provocateur french size 90.... they are claiming it is a 38 D....
I know it is NOWHERE near a 38 D..... as It was a smidge tight for me....
and I am a 36B......
anyway....
I also just had a buyer win one of my auctions for a pair of Christian Louboutin Materna Pumps...
I specify in my listing that if the buyer has less than 30 Feedback to please contact me.....
this new buyer only has 12 feedback.....
out of 10 feedback she has left for others.... she has left 2 Negs.....
The one that concerns me is one where around Christmas she bought a Burberry Scarf from Italy on Friday December 14th.... she is in the USA.....
she left Neg Feedback on December 28th ... stating that she has not received the item..... and that she contacted her Bank to get her money back.....
This is worrisome to me that around Christmas she does NOT realize that an item from Italy is going to take longer than 2 weeks to arrive.....
The Neutral that I received was from a buyer who only had 2 feedback when they bought my item even tho in my listing I ask that Lower Feedback buyers contact me before placing a bid....
and now TWICE lower feedback buyers have gone against my wishes....
I am just starting out with my ebay store..... I can NOT afford to have these kinds of buyers right from the get go...... I sell high end items.... I need customer trust....
I am at a loss as to what to do here.....
How do I deal with my new Louboutin buyer????
I am thinking that canceling this transaction might be the best move.....
What do you think?????
and how can I do this within the rules????
I have been around ebay for many years.... I have sold things here and there...
However, recently... I opened an Ebay store selling high end designer items...
I live in Sweden.... so shipping is VERY expensive.... and getting shipping with
tracking to the buyers door is VERY difficult and using UPS or Fedex is just NOT an option.... they charge OVER $160 to ship SMALL items to the USA....
Anyway.... I just got my first neutral out of 7 transactions..... Buyer says the bra is the wrong size.... Well... I know that it isn't.... it is a French 90.... Agent Provocateur french size 90.... they are claiming it is a 38 D....
I know it is NOWHERE near a 38 D..... as It was a smidge tight for me....
and I am a 36B......
anyway....
I also just had a buyer win one of my auctions for a pair of Christian Louboutin Materna Pumps...
I specify in my listing that if the buyer has less than 30 Feedback to please contact me.....
this new buyer only has 12 feedback.....
out of 10 feedback she has left for others.... she has left 2 Negs.....
The one that concerns me is one where around Christmas she bought a Burberry Scarf from Italy on Friday December 14th.... she is in the USA.....
she left Neg Feedback on December 28th ... stating that she has not received the item..... and that she contacted her Bank to get her money back.....
This is worrisome to me that around Christmas she does NOT realize that an item from Italy is going to take longer than 2 weeks to arrive.....
The Neutral that I received was from a buyer who only had 2 feedback when they bought my item even tho in my listing I ask that Lower Feedback buyers contact me before placing a bid....
and now TWICE lower feedback buyers have gone against my wishes....
I am just starting out with my ebay store..... I can NOT afford to have these kinds of buyers right from the get go...... I sell high end items.... I need customer trust....
I am at a loss as to what to do here.....
How do I deal with my new Louboutin buyer????
I am thinking that canceling this transaction might be the best move.....
What do you think?????
and how can I do this within the rules????