I had just received (this morning) the Botkier Turbo Trigger I purchased off eBay on Feb 28th. When I examined the bag, I noticed that the inside of the zipper had a cheap-looking plastic pull, while all my 5 other Botkiers either have a leather pull or Botkier stamped hardware.
The listing claimed that the bag was 100% authentic, which is obviously not the case, so I had emailed the seller, letting her know that although her listing says that the sale was FINAL, selling a NON-AUTHENTIC item, after claiming that it is AUTHENTIC, gives me the right to return the item and get a full refund.
The seller emailed me back with this....
"I am sorry you are disappointed with the bag, however, all sales are final. I described the bag at length, provided pictures and asked bidders to ask any questions first. To the best of my knowledge, the bag is authentic based on the Botkier tag inside the bag, the dust bag, the ID card inside the bag as well as the "Botkier" stamp on the hardware on the outside flap. If there were other ways that you had to "guarantee authenticity" then frankly you should have asked and I would have been happy to check and/or take any pictures.
I state that all sales are final and that all questions should be asked prior to bidding for this very reason. Again, I am sorry that you are disappointed with your purchase."
This is the first time I'm dealing with buying a fake bag on eBay.....PLEASE HELP ME, I NEED TO GET MY MONEY BACK!!!
What's my next step, do I report this to eBay?
If so, how do I go about doing that?
Thank you so much in advance for helping me out!!!
The listing claimed that the bag was 100% authentic, which is obviously not the case, so I had emailed the seller, letting her know that although her listing says that the sale was FINAL, selling a NON-AUTHENTIC item, after claiming that it is AUTHENTIC, gives me the right to return the item and get a full refund.
The seller emailed me back with this....
"I am sorry you are disappointed with the bag, however, all sales are final. I described the bag at length, provided pictures and asked bidders to ask any questions first. To the best of my knowledge, the bag is authentic based on the Botkier tag inside the bag, the dust bag, the ID card inside the bag as well as the "Botkier" stamp on the hardware on the outside flap. If there were other ways that you had to "guarantee authenticity" then frankly you should have asked and I would have been happy to check and/or take any pictures.
I state that all sales are final and that all questions should be asked prior to bidding for this very reason. Again, I am sorry that you are disappointed with your purchase."
This is the first time I'm dealing with buying a fake bag on eBay.....PLEASE HELP ME, I NEED TO GET MY MONEY BACK!!!
What's my next step, do I report this to eBay?
If so, how do I go about doing that?
Thank you so much in advance for helping me out!!!