So this is going to be a long post! I bought a handbag off a seller on eBay and it went really bad! I'm hoping that you guys can give me some advice as to what I should do about the situation! Well here it goes.. So I purchase this bag off eBay and the seller does not have very much feedback but she has all positive feedback and 1 neutral (because someone received a brand new bag with discolored handles). Well so she shipped the bag out (from the US) and I was thrilled because it arrived here in Canada the next day (but i had to pick it up in person on monday...) Well when I opened the box... The all white bag had blue marks on it!!! It was rubbed all on the sides and on the leather strap and on the botton of the bag (both the back and the front of the bag had blue marks!!!) I'm not sure what its from but i'm guessing probably denim??? Some spots are lighter but some are darker! She sent me the wrong care card (it was for a different bag) and the item tag but some spots were cut out!!! So I immediately sent her a message saying that i received the bag and that I would like to request a refund because of the blue marks. I even forwarded the email where she told me that the bag was brand new and flawless!!! I took some pictures of the bag and I sent them to her as well!!! Well she reponded this morning and she said that when she shipped it out the bag was brand new and flawless like in the pictures because she sent that bag...well the bag in her auction listing does NOT HAVE PLASTIC WRAPPED HANDLES!!! I emailed her back saying that i'm not returning due to buyer remorse, I would absolutely keep the bag if it was brand new! I also mentioned that the bag that I received came with PLASTIC WRAPPED HANDLES!!! (Different bag maybe???) I also opened a dispute with paypal and i have never done this before...so now i'm not sure what to do next! I'm worried that the seller will not give me a refund...I also feel that the seller thinks that i'm trying to scam her and i'm NOT!!! I just simply cannot accept that bag as being in brand new condtion!!! What shoud I do? Do you guys have any advice on what i can do??? Should I escalate my case with paypal or should I wait??? Help!!!