Me and my luck, I just can't believe it. I asked LV reseller in the USA I had met and dealt with previously on Ebay if she could do me a huge favour and order me my holy grail bag which was no longer available in the UK- an Alma BB in Noir Magnetique. She agreed and went ahead and made the order, for a considerable handling fee I may add. She received it and sent me pics of everything, the bag, box, receipt, emails from the LV site etc. I felt confident all would be fine! I asked for absolutely everything to be sent to me that came with the bag. Imagine my horror when the package that arrived was not box shaped but bag shaped Yep, sent in a couple of padded envelopes!
While the postal service was not brutal with it, it did get mildly compressed resulting in a very hard to see but none the less present imprint on the side of the bag where the handle lay. To boot, and I just don't understand how, the lock had some scratches/scuffs on the underside!!! ARGH! This element does not look like it happened in the mail. I am absolutely precious about my bags and really, really baby them to the next level. If a bag arrives with me in anything other than the condition I expect I just can't enjoy it.
I immediately took this up with the seller who tried to pin the blame on the postal service. I said the postal service could not be to blame as you just can't send an $1800 vernis handbag in an envelope, its ridiculous. She explained she did this to save money which just upset me further, I would happily have paid for the box and had expressed I wanted it sent in it, properly packaged! Frankly the box should have been sent in another padded box to ensure everything was PERFECT! At least, that is what any sensible person handling such a high dollar item (AND charging a handling fee) would do, right?! With all the extra fees I paid $2560!!!!!!! Upon saying this to her she claimed I had never asked for this so I went through my text messages to confirm that 100% I did and guess what? In my frustration I accidentally deleted the whole damn message string Unbelievable!
I'm rambling because I needed to get that off my chest, sorry! So, bottom line is, will the handle print eventually come out of the bag in time? Its not a scuff but rather a compression mark in the vernis. As for the lock, well that is another story. Perhaps LV can fix or replace it for me? What a big, fat expensive disaster. There is nothing sadder than giving yourself a treat this big just for it to turn out to be a heartache and stress. What would you guys do in my shoes?
While the postal service was not brutal with it, it did get mildly compressed resulting in a very hard to see but none the less present imprint on the side of the bag where the handle lay. To boot, and I just don't understand how, the lock had some scratches/scuffs on the underside!!! ARGH! This element does not look like it happened in the mail. I am absolutely precious about my bags and really, really baby them to the next level. If a bag arrives with me in anything other than the condition I expect I just can't enjoy it.
I immediately took this up with the seller who tried to pin the blame on the postal service. I said the postal service could not be to blame as you just can't send an $1800 vernis handbag in an envelope, its ridiculous. She explained she did this to save money which just upset me further, I would happily have paid for the box and had expressed I wanted it sent in it, properly packaged! Frankly the box should have been sent in another padded box to ensure everything was PERFECT! At least, that is what any sensible person handling such a high dollar item (AND charging a handling fee) would do, right?! With all the extra fees I paid $2560!!!!!!! Upon saying this to her she claimed I had never asked for this so I went through my text messages to confirm that 100% I did and guess what? In my frustration I accidentally deleted the whole damn message string Unbelievable!
I'm rambling because I needed to get that off my chest, sorry! So, bottom line is, will the handle print eventually come out of the bag in time? Its not a scuff but rather a compression mark in the vernis. As for the lock, well that is another story. Perhaps LV can fix or replace it for me? What a big, fat expensive disaster. There is nothing sadder than giving yourself a treat this big just for it to turn out to be a heartache and stress. What would you guys do in my shoes?